Don’t even waste your time people are rude and unprofessional on the phone and I was told to call in the morning for a first come first serve I called the minute it turn 9, Then sat on hold for 25 minutes to then be told that there closed and they took that they could call back again bullshit

Well I was reading some of the comments and I agree with some of them, I've been dealing with a situation for close to a year now so I decided to take legal action against my apartment complex for discrimination and not following through a promises they have made so I reached out to this community service because I don't have no income I'm disabled so after the first time I sent a request I received a call back to set up a appointments with council they never called me so I called once again and she set me up another council only for them not to call me once again it's sad that you know we understand this is a free service but we still are people that needs help we understand you have other courts dates and trials and things you have to be at but we are still the community that needs assistance I'm disabled I really can't do a lot of walking so I can't go to the office trying to find somewhere to park and got to walk all that way to the door so I'm going to reach out again but I'm still going to try to find another free council free lawyer service it's really sad how they treat people that is less fortunate

I am not having the best experience with this organization, I'm sure that everyone there is like the person that is supposed to be helping me, but I feel like the individual is very opinionated and is emphasizing more on what I need to show the landlord when the landlord isn't violation of not providing heat for over two years. I have decided as of last month withhold renting to the issue is fixed and it has not been, yet my council has been on me showing that I have all the rent and nothing in regards to giving the landlord a time frame into which they need to fix my heat. Pretty disappointed I will be looking into another organization to help me out with this matter or just deal with it myself cuz I have done the research and I pretty much know what I need to do and what paperwork I need to file and so on and so forth.