They are helping me get into housing

They helped me out when my identity the most I need some body that works there to email me because I been trying to get in contact with someone that works there about getting a replacement

Talk about rude and dismissive! I was speaking over the counter with one staff member yet another staff member (who was currently assisting someone else!) KEPT turning around and interjecting into my conversation to the point that I lost my train of thought and left with limited information. They were parrots... repeating THE SAME INFORMATION over and over again rather than answering my direct questions. I'd like to see their organization close its doors and have the money funneled to more appropriate organizations to expand or improve their services. SHAME that it's like this from the top down even the volunteers parrot information. Homeless doesn't mean deaf or dumb! Too bad negative stars isn't an available option...

The automated phone system is completely unusable! No way to leave a message for the homeless or staff! I have yet to enter the option for speaking to a person and get a person to speak to! First thing they need to do is get that phone system working properly, then they need a good dose of humility! To behave as though they are somehow better than those they serve is ridiculous to the extreme! But for the grace of God, they could be in the exact situation!

There was nothing to like about it. These people only work for the paycheck. They have absolutely no sense of time or empathy for the homeless. Case workers are supposed to make themselves available at nine o' clock. It's after nine and still no one has made themselves available to address the many issues each homeless individual has. Situations like this only promotes me to do for the poverty-stricken community. These 9-5 people don't have a care in the world. Can never get a hold of them by phone and they're definitely not here to help. Only to help their pockets.