They are helping me get into housing

They helped me out when my identity the most I need some body that works there to email me because I been trying to get in contact with someone that works there about getting a replacement

Talk about rude and dismissive! I was speaking over the counter with one staff member yet another staff member (who was currently assisting someone else!) KEPT turning around and interjecting into my conversation to the point that I lost my train of thought and left with limited information. They were parrots... repeating THE SAME INFORMATION over and over again rather than answering my direct questions. I'd like to see their organization close its doors and have the money funneled to more appropriate organizations to expand or improve their services. SHAME that it's like this from the top down even the volunteers parrot information. Homeless doesn't mean deaf or dumb! Too bad negative stars isn't an available option...