Appreoved for assistance never got it and my aplication says paid. My landlord and I have tried thousan ways to contact them for 3 months and Noone answer emails, phone calls or text messages. Someone has 3900 dlls in their pockets. Horrible service case num 1874462.

Was approved for funds in August. Was supposed to get a direct deposit which “didn’t get accepted by my bank” they said in the voicemail on September 2nd, 2021. I was given a phone number by my specialist Cefenay Garcia and was told to go pick up my check. When I called the number they said they can only “send a request” for a check to be sent from the finance department. Cefeney told me she requested a check on the 2nd and all I had to do was go pick it up. A week later I never heard anything soo I called the number back and I was told all they can do is send another contact request. I contacted my specialist letting her know I was getting the run around and I have not heard from her since. It’s been 2 weeks since I later contacted her with no response still. I have decided to screenshot all of these reviews that have had the same problem and submitted a claim through the BETTER BUSINESS BUREAU. I would definitely suggest y’all do the same.

My application got approved on 8/28/21 and still have yet to receive the funding. I have emailed the worker Dianey Cavazos at least 10 times have gotten no response or even a "hey I got your email". Everytime I call the number listed the agents say well you just have to wait and the worker doesn't have an extention to transfer to. This is so crazy because landlords are filing evictions left and right and it doesn't seem like any of these so called Help systems are helping anyone. There are always stories everyday online where people are losing their home, cars, and livelihood for not being able to catch up to get out of this madness from covid-19 and those who control the help and funding are sitting there as if they do not care and anyone that needs help just have to wait until they can find the time to get to you.