West Suburban Medical Center

The 5 stars are for the Emergency Room staff. I came in with shortness of breath, coughing and a fever. I was treated immediately. Every single staff member was extremely friendly. I was impressed by their very thorough battery of tests and blood work. I was there a long time but they were very busy. My level of care was excellent. Now, I would only give 2 stars for the Walk-in Urgent care. I started in this area but was told I needed to change my PCP physician to this hospital before being treated and that there were 21 patients ahead of me with only 2 doctors available. I declined to wait but was told I could go to the ER, where I received excellent care.

From the minute we walked in, til the moment we left Kayla, Megan, Celia, and others (Floor 6) treated us with the greatest care possible. They were so patient, polite, and treated my family with the best care they can provide. Kayla's encouraging words got us through our day, and I will make sure we share this wonderful experience with our friends and family. Thank you all so much for making our experience one we will remember forever.

I will never return nor recommend this hospital!! I came here because I was driven by ambulance I had miscarried at home. Upon arriving staff was nice while in the room however once the room door was closed you heard the staff gossiping and laughing out loud. Anyone that has gone through a miscarriage or just the thought of it would know how much emotions & hurt someone can feel in such a time. I explained everything that happened how far I was etc. A pelvic EXAM was never done!! I had blood work done & two ultrasounds one abdominal and a pelvic ultrasound where the tech asked me to meet her underneath the sheets so that I can place the probe as I would a tampon! I’ve never had to do such thing I’ve had them done before. After a few hours of being there and waiting on the ultrasound results It was confirmed I had a miscarriage and Everything including the placenta came out. This was a Sunday afternoon, on Monday morning I wake up to use the bathroom and before I get up from my toilet I feel a big clot come out sure enough it was my PLACENTA!!! I thank God after going to north western and having a pelvic exam and some more blood and urine tests that I was okay!! Things definitely could’ve gone another route but GOD protected me & kept me healthy!!