I'm afraid to port in but the south side area seems to be covered by this one office. I never seen so many negative reviews on a business especailly a govt agency. How is that possible? the head of housing Wendy Walker Williams, and or Kristin Faust I'm sure is not aware of the above unprofessionalism n malpractice emanating from this one office? Omg! I would suggest that if enough people reach out to Secretary Marcia L. Fudge, the 18th Secretary of the U.S. Department of Housing and Urban Development. She would most likely have her people look into this office. "We the people" need to do more than complain, write a letter, make some noise ..