The way I talked to over the phone was a trigger for me. Dealing with mental and verbal Abuse is bad enough by itself it is Trauma. And when you go to someone for help and they tell you that they can't help you because you misunderstood something they said at your intake appointment it broke my heart. I was already full of anxiety and not focused when I came to my appointment because I finally escaped my abuser after 10 years. And to be or feel rejected by someone or agency you go to for help broke my heart. This why victims return back to abusers because they feel like there have nowhere else to turn. Not saying I am but how we treat others matter. Im 46 years old and was talked to like a child on the phone and rejected help. Why have a job like this if you can't show the Love of God and show Grace.