San Antonio Police Department-Victims Advocacy Section

Courteous, efficient, quick, and clean process for fingerprinting. Received my clearance from FBI for City contractors licensing within 5 days.👍

Less than a year ago, my grandmother (who was over 90 with dementia) went missing. She was staying at a home health house with her friends since my mom lived in Houston and I am not in a place where I am able to take care of her. My mom came to visit from Houston and went to the house where my grandma was staying at, but there were new owners living at that house and they kept saying my grandma had been "transferred" and didn't know where to. Apparently, the previous owners didn't get along with my mother (a jealousy thing) which I was not aware of, so my mom believed they were trying to hide my grandma purposely. Granted, I feel like my mom should NOT have had my grandma living with people who she knew didn't get along with her. Anyway, we called SAPD, reported my grandma missing. And after doing some digging, this female cop (forgot her name) said she found my grandma who was now staying in a nursing home, but doesn't want contact with family. I kept asking if she heard that directly from my grandma or someone else. But the cop said they called a nursing home, spoke to the director, and the director said my grandma didn't want contact from family...which sounded very weird. The cop didn't even physically see my grandma or spoke to my grandma directly, but took the words from a 3rd party person over the phone. Again, my grandma was over 90 and had dementia , and this cop wouldn't even tell us where my grandma was being kept. All this cop said was "Your grandma is an adult, and will reach out if she wants to contact you." Again, over 90 yes old with dementia.. It was obvious that the previous owners (who didn't get along with my mom) relayed that message to purposely keep my mom and grandmother separated. And SAPD also played a huge part in that by not telling us where my grandmother was.

Not all officers are the same, and that’s absolutely true. Sergeant Ousley and Detective Richards demonstrated exceptional professionalism from the moment they heard from me. Despite an administrative error that caused a delay, that was not their fault, they not only managed to catch up and fix what others did, but did so efficiently, with outstanding communication, welcoming attitude, true dedication, timely manner, and most importantly, *WITH RESPECT*. Detective Richards, in particular, appeared to put in significant time and effort—not just to fulfill his role, but to ensure the delay was fully addressed, even though it wasn’t major. Thanks to these two gentlemen, I’m truly appreciative to SAPD. Officers like them set the standard to others. Only and only If more officers learn from their example and carry themselves with the same integrity and commitment to San Antonio visitors, immigrants, residents and citizens: All taxpayers, HUMAN BEINGS.., SAPD can continue to grow and hopefully stand out nationwide. THANK YOU DETECTIVE RICHARDS, THANK YOU SERGEANT OUSLEY! God bless you both, and god guide other officers to the right path in becoming like you guys, and may he protect you day and night, anywhere and everywhere, amen! 🤍✨️🙏