Here is what they said. Their offices provide one-on-one safety planning, support groups, information and referral, court advocacy, transportation and accommodation for shelter, community education, and professional trainings. We appreciate the generous support from our donors and involvement from community members.

Got the answering service instead of them.. What's the point of confidentiality if they ask for your name?

If you are trans, find help somewhere else. I've tried reaching out over the helpline a few times in the last few years because I don't have people I can talk to. Every time without fail, I could tell the person on the other end of the phone wasn't comfortable talking to me and I don’t know if it's because I'm trans or because the stuff I've gone through sounds like a Lifetime movie. Given that all the women I know had great experiences and got a ton of help, I think it's more than bad luck with the staff. At this point I've given up on help but maybe this review will save some people the heartbreak.