this place is a misleading organization. you go in to do paperwork & wait for your turn just to be told in a week you will receive a phone call. weeks go by & you hear nothing. unless you have a court ordered eviction notice in hand, you will go months without hearing anything because the organization prioritizes immediate evictions over everyone else. they take daily eviction notices too, so let’s say you’ve been waiting months but ppl keep coming in with immediate evictions, they get priority over you. they will not take late notices as priority. i am a student social worker in need of help during a period of my life where i am struggling, so to say i understand limited funding is true, but it is extremely misleading to say that someone will call you in a week after filing for assistance. you cannot get in contact with any case worker over the phone or email. do not plan to get help from this place unless you have an emergency eviction notice.

I went to this place for assistance for my rent and utilities on July 11, mind you i dont get government assistance, child support, nothing. All I have is my income and I just need a little help with all the prices being raised on everything so this place was recommended. I had everything I needed and turned in all the required documents and was told that I would receive a call back if not by the end of week, the following week, since it’s based on whom needs services right away but not to worry because I will hear from someone before my eviction date. I have not heard a word from anyone since. No phone calls emails nothing. I’ve called 4 times and left messages and no one has returned my calls. My eviction notice was for august 8th and it is now august 11 and now I’m having to jump through hoops to try to keep a roof over my son and I head. If this place is supposed to help it would have been nice to actually get the assistance I still need or at least been told they couldn’t help so i could try to figure something else out.

The lady at the window who handles the applications an let's people in was just a sweet heart an the ladies inside the free store I think her name was Jackie was just awesome she is just a sweet heart alone with the other lady but there was one lady who was just rude as hell it was my 1st time there an she was just mean as hell!!!! But the rest was just amazing!!!!! Thank you for all that you ladies do!!!