The people who work here are not trained enough to be doing the jobs they are hired to do. They lack education and experience and are incredibly rude. They turn people away for help who desperately need it. This program needs to be revamped, until then, they are, and will continue to be, part of the problem.
Updated to add that I have since spoke with someone who said she spoke more from experience than education from this location and was gaslit heavily and promised a phone call back. The phone call never came. When I called back for an update, another employee did the same exact thing and I was treated badly. I hope they can change things around in the future.