Rose
Orange, CA
If I could give zero stars, I would. I’m truly disappointed by the lack of kindness and professionalism shown at this establishment. There is an employee named Helen whose attitude has made me uncomfortable on more than one occasion. Because of her tone and responses, I no longer feel comfortable asking questions when she is at the register. On one visit, I asked about a possible discount. I fully understand that discounts are not required, but her response was unnecessarily rude: “Do you see the price? Well that’s the price it’s going to be.” I was genuinely shocked by how dismissive this was—especially in a Christian store, where I would expect more grace and respect. On another visit, months later, I unfortunately encountered her again. I asked how much an item would be after the 30% discount. Instead of a helpful or courteous response, she said, “Well if you take out your phone and go on the calculator, you can see that for yourself.” This came across as hostile and unprofessional. I have always been polite and respectful to every employee, so I don’t understand where this attitude is coming from. That said, I want to recognize Stacy, who has always been wonderful—kind, welcoming, and positive every time I visit. She is a true example of what the Sheepfold staff should represent. I don’t know who the manager is, but if this is seen, I strongly encourage management to address how Helen speaks to customers. This kind of behavior is not acceptable and does not reflect the values this store claims to stand

