RIREACH

A Very positive experience. We have a bottom of the barrel Tufts health insurance plan at work. My wife was denied an MRI twice after surgeons said one was needed and the surgeon did a peer review. After engaging with RIREACH and providing them details and waiting a while, we can now get my wife an MRI and hopefully off of the opioids since the problem will finally be getting addressed. Thank-you RIREACH!.

Im currently working with a guy that is supposedly helping me with trying to get my health insurance back! Its been 3 long and hard months. NO RELIEF IN SIGHT! I told him about what information that I received and argued with me, then quickly hung up the phone. Customer service needs much more patient and learn how to LISTEN TO THE CUSTOMER before assuming that the information is always right. I was trying to help him, help me. Didn't end that way, instead it was added frustration. Lets see if he can get answers that will help me out.