kelly tanksley
Everett, WA
unresponsive staff. in regards to the parenting class. I took a 10 week class, i logged in every week but sometimes it wouldn’t let me log back in after breaks and sometimes i didn’t have my video on bc it’s a 2 hours class during dinner hours and i couldn’t always be on video but i was logged in and i participated but wasn’t as active as i was at first because the instructor of this program nicole wilson told me she was going to have a one on one call with me and give me all her resources and then she ghosted me. i even emailed her to confirm the one on one and she never responded. after the class period ended i tried reaching out to her through email, calls and voicemail and she ghosted me for months. i then call and spoke to lori who is a manager who told me nicole only logged me in for 4 out of 10 weeks. i left a message with lori asking if she can look at the zoom log in to confirm i attended all 10 weeks and she also ghosted me. this is an extremely unprofessional company and holding a title like child advocate you should be ashamed of yourselves. i would like the owner to know how the staff treats the public because im sure im not the only one they do this to.
