My son attended Preferred ABA Services in Columbus, GA. This office is the headquarters to that facility. Within the first month of my son attending, I had concerns around "Parent Training". Basically there wasn't any unless I requested it. The BCBA placed on the IBP that was submitted to insurance that parent training would take place 2 times per week, in office. Firstly, when I received the call about scheduling an assessment, this BCBA called my phone three times back to back. I was busy with a client at the time and I answered on the third call, in a very rude way! It is highly unprofessional to call a parent three times within minutes of each call and not leave a message. Forwarding on to the start of treatment, I only let this go on for about 6 months, however within that 6 months, I filed three complaints with no resolution to my concerns. My son's behavior became worse in the home life while attending ABA there. I cannot even count the amount of times my son got hurt. One incident where he scraped his elbow so bad I had to seek medical help to get it to heal. He had a tooth knocked out while there and I never received an incident report about it. All they do is high energy play here. I can't speak for the other BCBA's that work there, but the one my son had was terrible at communication and her treatment plan caused more harm to my son than helpful. I made a complaint to the owner of the ABA facility, that is in this office. I did not receive a return phone call and instead she told the general manager, Katherine at Preferred ABA that I had called to speak to her. Katherine at the center sent me an email to let me know that she knew and was unprofessional in her demeanor. I SUGGEST ANY PARENT WITH A SPECIAL NEEDS CHILD, SEEK ALTERNATIVE ABA THERAPY SERVICES. My son does much better not attending there and that is sad. ABA is designed to improve the child's quality of life, not to be harmful. I am in the process of filing the appropriate complaints through the proper channels for a full investigation.

I have been a patient of Dr. Sherby Holloway for over a year now. I have never had a relationship with my Primary Physician like I had with her. Her professional & unique way of showing that she really cares about her patients is very rare in this day of age treating people like numbers. I'm a US Navy Veteran of the USS Enterprise CVN- 65, so I really appreciated her dedication to her position and the people she cares for. I was completely caught off guard, finding out that my Doctor is no longer with this agency. This young lady helped me turn my health status around & gave me some sound advice, this May when I lost my Dad, whom was also Viteamin Veteran. Good Doctor in this area are hard to find, but a Great Physician is irreplaceable. I would definitely follow Dr. Holloway wherever she practices for that level of Respect, Professional and genuine Caring for her patients. I would appreciate it if I could get follow up with my contact information passed on to my Doctor. Thank you. Learn to cherish the workers you have, for they are an exention of your Business & how you are viewed and valued in this world.

I recently had an appointment at the Opelika location to see my PCP, Dr. Sherby Holloway, only to find out she was no longer working here! I was devasted! To know that the person that got my health stable will no longer be my PCP!!?? I am hurt!!! She was the kindest and most concerned PCP I've had since being born. The way she took care of your needs by listening, advising, and knowing what medications to aid in treatment was top tier! That office location ran very smooth and was never chaotic or overwhelming. I don't know what the future holds for this place. She will truly be missed....