Positive Growth Counseling Center

I was told about this organization by the legal aid clinic here. They were a GODSEND. I lost my job and was 2 months behind in my rent and all these other fees my complex racked on. This organization even with COVID going on took my application and paid every penny. I was in tears. I thought they were going to turn me down. I thought they were going to take months, only pay a small portion. But no. They paid it all and they have counseling services for families too. I can’t thank them enough for all they do.

I don’t even know where to start. They don’t know what they’re doing for starters and the person (at least the one I talked to) doesn’t have a clue how to run the front desk. When you call, you expect to talk to someone who has the skill set to ask the right questions and listen to what you’re saying, that way you get what you need. My son had an intake assessment 2 weeks ago, I was told I would be contacted within 2 weeks to arrange an appointment with psychiatrist. Here we are 2 plus weeks later...no call. I call and she tells me I’m suppose to be making my own appointment with the psychiatrist...what the heck?! So basically the initial trip was a waste of my time and energy. We will be going to a more organized and professional office.

We are forced to come here through a court order. There is a lot of work that needs to be done here and I am seriously confused on why this company has a 3.6 star rating when there are much better facilities that are clean and private. My findings thus far: - The place is very unorganized. - We are unable to know the credentials of any of the counseling and physiologist team which is definitely a RED FLAG. - The place is rundown and un-kept. - Customer Service is nonexistent. - Our counselor was late for our session and didnt inform us she would be late. - I could hear other "patients" conversations during our appointment so there's no privacy