Option House, Inc. - San Bernardino

I wanted to spread awareness and tried to notify someone, but every time I asked Christina who I could complain to, she ignored me and just pointed at the wall and dismissed what I had to say. When I called the hotline number, it rang and rang, and someone from the shelter answered and hung up. I'm writing this review to share my concerns regarding the Shelter Director's conduct during my stay at Option House. It's important for the integrity of the program and the safety and well-being of clients to address these matters. During my time at the shelter, the Director was rarely present. When she did come in, her behavior was deeply unprofessional and concerning. On multiple occasions, she: Spoke negatively about other staff members and shared personal problems inappropriately with residents. Appeared to be under the influence. She had a male visitor in her office for extended periods, and the door was closed. Spoke to residents in an unprofessional and inappropriate manner, using street slang and disrespectful language that made many of us feel uncomfortable and unsafe. This kind of behavior is not reflective of the trauma-informed, respectful, and supportive environment that domestic violence survivors need. I am disappointed and hope this feedback will be taken seriously to improve the experience for future residents. Thank you for your time and for the work you do to support survivors.

Thank you, Veronica R..I appreciate you for helping me. The situation I was in was unbearable. I called so many places for help, and they didn't care and they didnt get back to me. The professionalism and customer service, she provides is outstanding! She gets right to the point, blunt and truthful. Who wouldnt respect that! Veronica R. really cares about her clients! She took the time to explain everything to me. She made sure I was going to be helped in the fastest way possible!!!Thank you again Veronica R.

I'm very thankful Veronica helping me through this difficult time. She's wonderful helping me and my children in our time of need. Made sure everything was properly documented. Gave me all information that me and my family will need to move forward. Thank you so much Veronica you're such a blessing.