Mercy Community Healthcare

I had a great first experience visit at this office today. The place is bright, clean, and has a really welcoming vibe. Everyone was super, super friendly from start to finish, which honestly made a big difference. Dulce was amazing and made check-in quick and easy. Maggie, my PPC, was great—she actually listened, took her time, and made me feel comfortable. The rest of the staff was just as friendly and helpful. Overall, a really positive experience. I’m glad I found this office and would definitely recommend it.

Erin at the front desk is always so kind and helpful. It’s a very welcoming atmosphere and I always leave feeling cared for. Hannah is also very helpful and very thorough with her care. I recommend Mercy to anyone who needs staff that will listen and help!!

Had great experiences with Elizabeth Cowart as my Dr. until she left with absolutely no notice. I went back to see a new Dr, Jim Harper who seemed very attentive in the appointment yet didn’t fill any of my prescriptions like he said he would, didn’t contact me back regarding switching some of my medication, and had me calling the office myself every few days to try and get updates. I spoke to a nurse who agreed the treatment I was receiving was lacking and unfair and told me she would have the medical director reach out to me on Monday 11/24, who of course didn’t. Switching meds has been hard for me and when I set my initial appointment with him, it was to make sure we could discuss all options. He told me he needed me to call the lab to get my test results (even though I had the tests done to determine which meds would work best for me in that very same office and they had the records) and to bring the results back to him since he couldn’t “find them” in the system. The nurse let me know she found them easily and he just didn’t look hard enough. When I called back to ask if he had reviewed the results to decide on which meds to switch me to, the nurse said he still hadn’t seen them and she would remind him. 30 mins later I got a refill notification for a new med in my Walgreens app. He had called me in a new medication without giving me any info on how to start it, how I need to take it, how to stop taking my current meds, etc. I received no guidance. My initial appointment with him was on November 8th. It’s now the 26th with no answers still. They’ve shown me they don’t care about their patients. I’m beyond frustrated. I will not be returning, which saddens me because Elizabeth was an amazing doctor and so were all of her nurses.