My baby which is only 9 years old had her appointment for the dentist canceled 3x by them!! They are aware that she has a emergency and have prescribed her medications for this!! But instead the girls at the front desk can’t get their lies together! First they canceled my appointment without a phone call I had to call them and they said due to a Covid test I informed them that on Saturday I took my daughter to get a pcr test and I have the results!! A few hours later I received a call saying the doctors had a emergency!! I was very upset so I hung up to call back again to get someone else to tell me because the Covid test was not done there this is the reason!! I’m confused is the doctor out or is it because of a Covid test that I have the results for?? She puts me on hold and never comes back to the phone and magically after 5 minutes of holding the phone disconnected!! I still have a 9 year old at home in pain and they act like they can’t understand my frustration her appointment has be canceled 3x with no explanation!!

This rating strictly refers to the man working behind the 3860 clinic front desk. When I walked into the building, I couldn't believe he refused to give me a mask because I was going to the gym and not the clinic. Besides how crazy that is in general, he refused to provide and support good and safe health practices and standards. I have experienced another time when he was rigid, unreasonable, or not customer friendly or professional enough, reminding me of workers who act like they personally own (public) spaces and services, which can be dangerous, particularly as here in public health services. Would somebody responsible please tell him that that public desk "service" is not about him is his?

Doctors at this clinic are good, but the phone answering sevice is not... taking your son or daughter to see a doctor shouldn't be like wining the lottery. Is not okay that we have to call early in the morning to get a same day doctor's appointment and it takes a very long period of time to talk to someone and when they finally answer they put you on hold 🙄 and when they come back at you is just to tell you that they will transfer you to the pediatric clinic and theres another long wait; ones in the pediatric line you're told that they don't have any other available appointments that day and for you to try again the next day.

This place has changed over the years, for the worse. Arguing with you on your appointments the operator telling you one time vs texting confirmation. Telling you you are wrong. Virtual appointments are a joke. Can you measure your blood pressure? With what? Give a heads up next time what entails with a virtual appointment.Not being on time either. If you can’t keep your scheduled appointments yet when your patients are 10min late you cancel that’s unprofessional. Hold your staff accountable too. Train them too not to laugh at you on the phone. Train them to be empathetic.

Been here with my dad who is 79yrs old since 10:30am for a schedule appointment. There is no valid reason why he still hasn’t been call. Very upset right now. Wished I could give them a negative-10. There is no sorry for inconvenience I work at a out patient faculty. To have a 79yr old patient waiting over an hour is un caused for.