Heartly House, Inc.

Helped get me and my kids out of an abusive situation for a while. Introduced me to childcare vouchers and section 8 housing #grateful Lisa and Allison were super compassionate and supportive.

My experience- I’m finally ready to leave this review and I just want to start by saying I do not recommend the heartly house. Ive always known about them but never “needed” their services until oneday I did. March 2024 my child’s father beat me so severely I needed to be taken by ambulance to the hospital. While in the hospital I was given all the helplines, advice, and directed to the heartly house. However I wasn’t able to get to them for a couple days after the incident because I was admitted for a little. During the time I was in the hospital my ex’s mother told him he needed togo to the heartly house because they’ll appoint him a free attorney for his upcoming court hearings involved in this case. She knew about their services and had used them once over 20 years ago during her first divorce. The “case worker” I was given through them was named Grace. On my way there I received a call from a no caller id number, I picked up and it was a police officer wanting to serve me. My ex made up his own story and ran into the states attorneys office a couple days after to press charges on me to combat his so I had to be served, I explained to the officer I was on my way to the heartly house and they specifically told me I was not allowed to give law enforcement their address because of the high risk with them working with domestic violence victims which I did understood that. When I explained that to the officer she got irritated and called the heartly house to confirm what I said. The heartly house then immediately called me, I believe if was Grace on the other line, I could tell she was annoyed with me in her tone of voice she said I didn’t follow what she told me and accused me of giving the officer their address. I communicated to Grace that I told the officer exactly what Grace had told me prior and that I was not allowed to, Grace still didn’t believe me. I went to a McDonald’s a few miles away to be “served. Less than a week later his charges against me were thrown out because the state could see what my ex was trying todo. When I finally did get to the heartly house after meeting with the officer they were very cold to me and said they couldn’t help me other than to offer therapy. I didn’t understand why but I still joined their waiting list. i later found out they were already helping my ex. I felt more helpless and discarded by them than the day I was attacked. While sitting in their office I was still being harassed by my ex and his mother. I removed him from MY phone plan/bill and his mother had kept calling back into sprint to add him back to my plan by pretending to be me and providing them with my social security number to get into my account. They did this along with a number of other things. The Heartly House was aware of this, they were aware of everything he did was was continuing todo to me however because my ex and his mother got to them first they couldn’t help the other party(me) because they were already helping them. My family helped me get my own lawyer and I got full custody of our son, he gets visitation. Over six months later I received news that I moved up on the waiting list and therapy was now available to me through their services, I declined. I hope I never go through something like what I went through again but if I do the Heartly House will be the last place I go for “help.”

When I first used the services at this organization, I needed help with a legal ordeal and someone to accompany me to court in 2022, the woman who sat with me was a “God send”. As of March of 2025, the organization has changed, unfortunately for the worse. When you call the hotline, you are placed on hold and then given every excuse to why the legal team and others are “unavailable.” As I know there are a lot of women who may need this service, I obliged and waited my turn, for someone to reach out to me. Today, I had a scheduled call with an attorney, upon answering the call there may, or may not have been a technical issue, so again, I called the hotline as directed to speak with someone about my legal request, and again I was told “nobody is available and someone will reach out.” I’m not sure if there are limitations to the amount of assistance you can receive, but it’s discouraging having an organization aimed to help you and they fall short when you are being compliant. It saddens me to speak this over my own life, but I’m one of the women who actually wants and needs the help, and without the proper communication I’ll probably be one of the ones who end up deceased due to the lack of urgency and their disregard to the severity in my situation. Praying for the past and future victims who use this service. God is the only real helper, and advocating for yourself is the only real solution. Be consistent about wanting a better life, and don’t let the false hope, lack of attentiveness from this organization discourage you!