I want to give zero stars but no option of that on google. It was a very disappointing experience. Me and my small children are homeless and I have been seeking help for months finally we got an opportunity here. On my way I had to unload multiple children in car seats find parking walk to the front door ring door bell wait for them to unlock then only I got in building. Once I entered I checked in and they made me wait on side then couple minutes later the front staff at desk denied me and said I was “too late” when I told her I was in the facility only and unloading my children she did not care and handed me sticky note that says call the hotline number again to be on waitlist. They do not care if you have children or homeless that was a prime example that people are heartless. As I walked out that staff at front desk smirked at her desk as if it satisfied her ego that she denied me and my children shelter. Very sad and ruthless experience.

I appreciated almost everyone there for all their help. I really do Except for my case worker Caroline Hernandez who did NOTHING WHATSOEVER TO HELP. PRETTY USELESS AS A WORKER. Still hear she doesn't help much and more so now that everyone that worked there before is no longer there and shes alone. Good luck to everyone that has her as a worker. Ask for Nishma. She ACTUALLY talks to you AND TRIES to help.

It's a good shelter the workers are good workers as well just sometimes they can come off rude and not knowing what any one who stays in the shelter are really going through doesn't help. They got so strict and the manager Connie kicked my daughter out for he after school program and she doesn't even like school anymore he grades plummeted she was in TK and wasn't allowed back in now she's in kindergarten doing better since w e left but she was greatly discouraged when it happened last uear