Didn't have the pleasure of lodging there. Other opportunities presented themselves and they are quite interesting. I have heard excellent things about the place and that is one of the reasons that I was pursuing their services. I think it's a great referral to those who find themselves in need of such assistance.

V. bad experience trying to donate with my son, as the girl working there was very RUDE. It's a Saturday, and though we showed up (desolate neighborhood, esp. now nearing dusk), for his school's community service, she turned my son DOWN, while he's holding his donation of a new boardgame, books, magazines, etc. Said we needed an appointment-said it rudely. Well, that wasn't /now definitely isn't going to happen - and anyway, who has time, middle of the day, middle of the work week? And with bad attitude employees/volunteers ? We'd taken a chance with 2 other family shelters that day (with similar mid-week donation schedules) and the folks who opened their doors were kind, friendly, accepted the donation bag from my son, and we were on our way. It's understandable why places have donation times-for larger items, big donations-needing someone to BE THERE. But this young woman did not have to be rude about it. If you have a small bag of donations and you're teaching your children the art of giving, try Casa de Clara San Jose Catholic Worker on 6th or Lifemoves Georgia Travis House location on Commercial St.

Most staff membets are out of their element. This place really needs mature kind hearted Case Managers and management in general, who is capable of putting themselves in their clients shoes. Clients need to feel welcomed and treated with respect. Chain of command...it starts from the top! Upper management ignores how staff treats their clients. Lot of favoritism happening!!

This place is fine for a while but when it gets close to your exit date, you no longer see your case manager and if you still haven't found a place they don't care they still kick you out. The so call list that you have to be calling to see if you can get into another shelter is a lie. There is no waiting list.. Plus they keep your security deposit no matter how you leave your room..

Great staff and service they provide. It was 1st time I volunteered there came to know about the services they provide for needy people. The staff were very nice and kind towards all. They have cleanly and pleasant environment inside. I made and distributed goodie bags for childrens there as it was Diwali and Halloween Day. Again if I get chance I would definitely volunteer. Cheer'SS :)