I experienced domestic violence for several years and reached out to Family Safety Center for help. I was turned away by Ms. Parks and Mr. Jeffries because my infant child was with me. Both staff members made me feel discouraging as it took me sometime to finally make up in heart & mind I need to seek help before my ex kill me. In my opinion, people should not be turn down for help because you can’t find a baby sitter. U should be welcome with open arms because every second someone is a victim of domestic violence. I was told by Ms. Parks to come back at the end of the month but today is 8/5. I replied I will be dead by then. SAD but true. Luckily the security guard agreed to watched my child. No parent should have to decide whether to seek help or leave your child unattended. It should not matter whether you have a child or not because this is the Family Safety Center & it is designed to keep FAMILIES SAFE! I asked for a supervisor. Mrs. Martha listened to me and told me to bring my child back to the office and I was assisted by a counselor. After leaving, child protection service called and stated Ms parks and Mr Jeffries reported me for child abuse. I cried because how can you possible do a person like this if they already going through things. By coming to the Family Safety Center for help caused me a great deal of pain because I have open CPS Case. Yes I was upset I couldn’t bring my child to my appointment to obtain an order or protection from my abuser. But surely not abusing my child. Ms. Parks or Mr Jeffries did not show any compassion towards me and they should not work there if you can’t not understand others troubles. I am extremely hurt by Ms Parks and Mr. Jeffries actions. I hope no one ever feel the way I felt when I entered into Family Safety Center. Terrible experience!!!

When I came in for my appointment I was extremely nervous terrified of what could possibly happen to me, but after speaking to Kendra M. I knew I would be ok. She’s very compassionate when it comes to her job excellent customer service. Speaking with her help ease my mind and improved my day. I’m truly grateful for the wonderful outstanding customer service I received from her. She went above and beyond. Thank you so much Kendra!

Director is amazing and supportive. Staff are always helpful. Social workers do their best. I been through DV and with their support I can be enough strong to get back on my feet. Remember you have to work hard in your stability, they provide you referrals and opportunities and it's up to you if you work with them.This place is a blessing for Memphis.

Rude unprofessional and very unorganized. !! Was helping a friend of mine that's in a dire situation and is need of filing an order of protection and I've repeatedly drove her to this place , which is 45 minutes away, 4 times!!! And she's been told that her Counselor Ashley Stafford was in meetings and the receptionist didn't relay her messages to her. She had an appointment. System was down etc... Blah blah blah!!! Never received phone calls back etc... $100 in gas to and from. I'm thinking about filing a better business Bureau complaint against the owner for compensation of time and money for expenses

I’m so sorry to hear of some of the ladies’ negative experience(s). I had a very good experience with attentive & caring staff. My counselor there worked with me & helped me tremendously. I also had an advocate who went to court with me. I would recommend FSC to anyone in need of their services. I will say that if you find yourself in a domestic violence situation, please, please, please file a police report for every occurrence! And don’t take no for an answer! I say this because some officers will not file a report, especially without visible injuries. I was being stalked, harassed, verbally and emotionally abused & threatened by my husband (at the time we were separated & in the process of divorce). File police reports, print threatening text/email messages. Take pictures of injuries. You will need these things when you go to court, otherwise it’s a case of he-said, she-said. Don’t give up. Do all you can to get victory over this situation.