I have been calling for TWO months trying to get copies of my records from when I was being seen as a client by a therapist who no longer works at this facility. I have not gotten any results at all despite me stressing the importance and urgency of this paperwork and the fact that it is needed for court purposes. They keep transferring me to someone name Bessie or Betsy who is never available and her voicemail is always full. Apparently she is the only one who can provide the information that I have been requesting since August and it is now October and not one single employee or supervisor has had the common courtesy or decency to follow up with me through any method at all. I am beyond frustrated at this terrible experience and extreme lack of professionalism that I have been forced to deal with.

Brandy who answers the phone is very rude, ghetto and unprofessional. She is not knowledgeable or helpful at all. *UPDATE* I ended up getting connected to a therapist who was amazing. Despite my initial contact with Brandy, my therapist made a wonderful impression and has been extremely helpful with my growth as a person. She is no longer working with Families First but is available when I need her and I will absolutely be going wherever she goes next.

The decatur location is not well equipped for variable activities during the visit. the staff is unprepared took them over 1/2 an hour to find the keys while we waited in the car. latrice and her staff acted too bossy, had no clue what the court order stated she was too bossy & racist. very prejudice & unprofessional just wanted to collect the enrollment fees & visit fees without any desire to serve our family