Domestic Violence Program of United Services Inc.

I am writing this review on behalf of my grandmother, who has been receiving services from this office and from social worker Lisa Knight. I have personally supported her through the emotional consequences of repeated communication failures and sessions that left her feeling unheard, unclear about direction, and more distressed than supported. For at least the past two months, communication has been inconsistent and unreliable. An appointment was canceled with the promise of follow-up, but no call came. It then took more than a month for contact to resume — after significant effort on my grandmother’s part — with no meaningful acknowledgment or apology for the lapse. Most recently, my grandmother had a scheduled 2:30pm appointment on 02/26, and there was no call, no show, and no message. She has been left understandably disappointed and upset. As someone who has personally navigated the mental health system for many years and maintained consistent care with the same clinician for three years, I understand the standards of professionalism and continuity that clients should reasonably expect. What my grandmother has experienced falls far below that standard. My grandmother is an elderly caregiver with limited mobility who lives in isolation. Reliable mental health care is especially critical in her situation and requires consistency, responsiveness, and professional accountability. Repeated lapses in communication and no-call/no-show appointments erode trust and compound the distress of someone who made the courageous decision to seek support. Please do better by my grandmother. She deserves consistent, reliable, and professional care.

I previously went there during covid for therapy for my son. They saw him once and then the next session told me that he didn't need therapy and he was getting discharged. This is not the case as he is still in therapy. I decided to give them another go after 6 years. We went to a couple appointments. Last visit, the reception started telling my husband that we cannot have a conversation with my son because this is a therapy office and he is yelling. He was not yelling. Now we had the manager call us and tell us we are not allowed to bring our children with us, one of them being a 5 month old, because we are not putting attention to the child in session. We do not go in the sessions. We were also told that it was an inconvenience for us to bring a baby to an intake appointment because we had to feed her and she was being fussy. They accused us of spilling milk on the floor which did not happen. They do not want us to bring the other kids with us either as they should just sit there and not move. They are clearly not a place for children. I have been to a lot of therapy places from local to doctorate level therapy to partial hospitalization. I have never been treated in this way because we have other children doesnt mean we are not doing right by that child that the appointment is for. I do not post reviews but they deserve this review. Their management and services are horrible.

have been going here for 10+ years, the staff is for the most part super amazing and understanding. I always seem to have problems with the psych nurse, very unprofessional. I also always have to wait until the day I'm out of my meds for them to send me a refill which is so dangerous/risky and I don't completely understand it. Otherwise every other aspect about this place is amazing, great therapists and psychiatrists!