Defying the Odds, Inc-College Park

I don’t write reviews but I had such a terrible experience I had to. Long story short, first of all, I emailed Ms. Marquoisha Brown on 8/06 and I had until 8/26 to register to a alcohol program or I will be sentenced to jail. I expressed this in the email there was no sense of urgency. Every question I had in the email, she was only capable of answering 1 of 4 questions I had. It kept on dragging until I found another program in the meantime and I told her that I do not need the enrollment anymore. I disputed the $48 enrollment fee because they gave me no service at all and guess what happens. She emails me saying I’m not eligible for a refund. So when it comes to money, there’s a fast reply. Then, she tells me that I should’ve been the one to follow up after not replying to most of my emails. It’s only $48 but what did I pay it for? The only thing she served me is stress. THEN she tells me that she will be contacting my sentencing court/probation officer. FOR WHAT? You didn’t even give me my proof of enrollment. Tell them that you’re mad I went to another program? This place is so disorganized, it’s crazy. Weird front office lady and weird “business” in general. I found another program that enrolled me in 3 days. There are CHEAPER alternatives. Do NOT go here. Edit: creating my own enrollment certificate? When and how did I do that? All I did was send my probation officer the docusign papers because I thought it would at least show SOME proof that I was trying to enroll the day I got ordered to. I’m reading all these other reviews and you seem to think you’re always in the right. Worst business ever that goes back and forth with clients. Can’t seem to take any responsibility. Just complete trash of an organization. Scam the organization? YOU scammed me. Trying to twist the narrative, fiending for pocket change, and I have all the proof.

I took my son in for a drug screening today. Very fast, professional and exceptional service & customer service! I was also able to make a same day appointment. Thank you Ms.Brown and to the wonderful man on site that performed the test. He gave my son a great pep talk about being and staying on the right track & it was greatly appreciated more than he knows! I would definitely recommend Defying Odds! We’ll be back again!

Mrs Brown has been a blessing to me and my clients. The staff is very professional and handled all my client referrals right away. I appreciate Mrs Brown and her staff for being very professional. I was told that she would follow up with their evaluations within 24 to 48 hours. I give Mrs Brown a 10 out of 10 for helping my clients get back to work. The feedback I get is very positive, even though she has hundreds of clients, she made me feel like my client referrals with first in line. Again thank you for the work you.