Waited weeks for an appointment, hired a sitter, took time off work, then was called 2 hours before the appointment and told it will have to be rescheduled. Ridiculous waste of time.

The manager of the village told me that since covid, a pandemic that caused many people mental health issues, they have limited their access to providers. I was instructed by my insurance provider that the village accepted my EAP, which is a very large national insurance provider. They gave me the name of the receptionist they talked to and the provider to use. Upon calling them they told me they don't, my insurance reassured me they do and that all the village has to do is call them. So I call the village back and apparently that was to big of an ask. After many back and forth calls they told me they don't accept it and then told me they can do virtual only.... isn't that you accepting my eap?

This mental health clinic has it set up where their clients have to see separate counselors if they are using free EAP work benefit sessions. This means that if you want to use your EAP benefits, you need to see their licensed counselors, and then afterwards you will have to switch to a provider that is covered by your insurance to use your copay. They scam their clients out of their EAP benefits and act like it’s normal to make their clients completely switch providers and have to start all over again with a therapist. Also, I’m seeing a lot of reviews claiming their reception staff isn’t good. These claims have held up in my experience, the receptionist I spoke to explained all of what I just shared above very poorly to me. While on the phone with her I was very confused and taken back by their EAP policy, and I was asking a lot of questions. She laughed at one of my questions in a way that made me feel ashamed. It’s extremely important to have delicate and knowledgeable reception at a mental health clinic, so the amount of people complaining about their reception should be a big red flag for anyone considering this clinic as a source for their therapists. It’s already so difficult to reach out when people are at their lowest, a poor reception staff can turn anxious clients away not only from the health clinic itself, but seeking care in general.