Treatment received was fine, everything on the office side though was rather disorganized which is disappointing considering they’re dealing with some pretty heavy responsibilities things that affect peoples LIVES. Be prepared to be on their case to do their job and get your info sent off where it needs to be, if not chances are it’s gonna negatively affect your legal consequences if that’s what you’re seeing them for. Update: go to ADAPT for your treatment services instead.

I miss coming here before there was a huge office staff turnover. I used to go to First Step and a big reason I loved it was for a young lady who supported me there. I cannot remember her name but she was in the front staff, had blonde hair, and was so kind. She showed me so much warmth, compassion, and was sensitive to my struggles. She made me feel like a person. I would request her when I would call in. I took a break after COVID and coming back I realized a lot of the reception is different. I hope I can make a connection with the new staff, so far they are very rude and condensing. They have no compassion on the phones. Wish me luck to find healing please.

This mental health clinic has it set up where their clients have to see separate counselors if they are using free EAP work benefit sessions. This means that if you want to use your EAP benefits, you need to see their licensed counselors, and then afterwards you will have to switch to a provider that is covered by your insurance to use your copay. They scam their clients out of their EAP benefits and act like it’s normal to make their clients completely switch providers and have to start all over again with a therapist. Also, I’m seeing a lot of reviews claiming their reception staff isn’t good. These claims have held up in my experience, the receptionist I spoke to explained all of what I just shared above very poorly to me. While on the phone with her I was very confused and taken back by their EAP policy, and I was asking a lot of questions. She laughed at one of my questions in a way that made me feel ashamed. It’s extremely important to have delicate and knowledgeable reception at a mental health clinic, so the amount of people complaining about their reception should be a big red flag for anyone considering this clinic as a source for their therapists. It’s already so difficult to reach out when people are at their lowest, a poor reception staff can turn anxious clients away not only from the health clinic itself, but seeking care in general.

I am really happy with the mental health counseling services and ADHD diagnostic assessment I received from Alexis McMullen at The Village. Alexis was open, kind, and really upfront about treatment plans and possible costs. I really appreciate the guidance and support she gave me. Thank you, Alexis and The Village!

Not good so far. I booked my first appointment with them and tried to book the 2nd one right away so that I don't lose the time slot during the time frame that I'm able to attend. Although she was nice and courteous she said no "it's against policy" but said that she sees that that are openings and I should be able to book with him after my 1st appointment. Surprise surprise... After my intake appointment finished we could not find an appointment available in the same time frame for another month. VERY DISSAPOINTED. It's difficult enough to come asking for help but then arriving and to be told come back in a month is disheartening. I hope they revisit this policy. Update: Canceling my appointments further based on their response cuz clearly they didn't listen to my concern. The problem is that they aren't giving their clients the scheduling power and are assuming that the client is irresponsible and won't cancel the 2nd appointment if its not needed. I have also been able to book in advance with all other practices in the past. Good luck to you guys