Worker Jennifer Brock, and HR, has treated me like this. I will send screenshot of the treatment of Jennifer Brock on text. Look how she trying to pay me cash, then giving me her insurance information. I had to call the cops to get any help on this matter. I reached out to Will Batts of HR, no return call, and the frontdesk worker said he's not in yet, so offer to wait, so then I was told he will not be in today. I done this for two ways. William, one of the frontdesk worker, picked up the phone and offer no help also.

It was my first time there. I went to the reception level. I remember walking up to the window counter and as I did; there were about five people inside the office area. They just continued to talk among themselves as they occasionally felt like glancing at me until I signaled if one of them could speak to me. I'm not sure if there was a process of checking in at another location but I figured since I was the only one there they could immediately tend to me. I can't say that their total service is negative but I can only speak on the attentiveness of their initial helpfulness. Very unprofessional. Maybe I'm missing something but my whole experience pretty much felt unsatisfactory as I felt blatantly ignored.

I’ve been trying to get assistance for several months. Long story short… I had to complete another application and it’s been 3 weeks still nothing. Left a voicemail for Nicole and she only returned my call to tell me, she’s the only person processing paperwork right now.(Ma’am I’ve been trying with you all for almost a year) It could take some time in a nice-nasty kind of way. So this is a hopeless attempt to get assistance. People really need help out here and y’all are playing. Seems like this staff is in it for money, because they’re not helping people

I've been debating on whether or not to post this because I am personally not a direct client, but it is making me hesitant to become one. So I will unless it is deemed unfair. Last year, I joined in on a session with my sibling's therapist since I have issues with them and needed a mediator as I cannot talk to my sibling without them swearing up a storm at me, talking at me, barely letting me get a word in, lying, etc., lots of verbal abuse. So I had an hour-long session online with the three of us and it was not productive at all. My sibling just continued to yell, swear, cry, interrupt, and their therapist barely intervened or helped. Only a few basic questions were asked by her. Worse, after the session, my sibling forbid me from joining in on more sessions with them despite the fact I clearly said I'd still join for the sake of our relationship and their therapist clearly was curious about a statement I made in the session. The session left me feeling miserable, and I was infuriated that my sibling lied about me claiming that I didn't want us to continue sessions together. If the therapists here can't mediate the clear verbal abuse I was enduring, I will definitely seek alternatives. I only wish their therapist would've seen the text messages my sibling and I exchanged before our session for context that led me to suggesting I should join in on a session with them because I needed a mediator. Me joining in on a session with their therapist was completely my idea in the first place because I needed it. Otherwise I literally cannot speak with my sibling. Others agreed my sibling was being unreasonable and toxic. I also wonder if this place actually helps questioning people. Because it seems my sibling discovered their queer identities completely via YouTube and social media, not the Center, which is suspect (such as, part of being non-binary is "presentation," which I don't believe to be true because no identity of any kind should conform to a certain look). But that's a minor concern. In the end, it's not my place to say. In the end, I had a terrible experience with one of the therapists here with their client, my sibling. I wanted to give two stars solely because I am not a direct client and my sibling "loves" their therapist, for what that's worth, but I found her completely unhelpful though nice. And she did seem to want to know why I said certain things, so she cared in that sense. But recalling the experience makes me so upset, I feel it physically, so I can only give a 1-star rating for now.

An absolutely amazing organization and facility, staffed by some of the most selfless and hardworking people in the city. I strongly recommend them if you need their services, or if you are looking for a charitable organization that will make good use of your donation.