After paying for a consultation with Virginia B she led me to believe they could help me with modifying a custody order. They quoted me and scheduled me for a two hour session. During my visit Virgina was very unprofessional, she wrote my rate incorrectly and charged me an additional amount. After that interaction she was passive aggressive towards me and It almost got to the point I wanted to walk out! Then her demeanor changed, she was acting all nice and calm when she saw I was sticking up for my self. I finished my session 45mins early and was told they will serve and file as a curtesy. I believe in Virginia, because a week later I received an email from Marin County Clerk about family mediation. I then left a voicemail about mediation preparation. No response from Family & Children's Law Center. I showed up to my mediation and I was told it needed to be rescheduled because the other party wasn’t served. I tried for a whole week to get a hold of Family & Children's Law Center but no response and the office had a posted outdated sign they were closed. Finally, I went to the court house to pick up copies myself. I realized that Family & Children's Law Center filed one whole week after my session. I was upset and sent an email about my concerns . Virginia then called me and tried to blame the court house for the delay, which is inaccurate. Then she said they could no longer help me. I told her that I got notified about mediation instantly after Family & Children's Law Center went to file for me but she did not care. I know that When you file you get the forms back that same day! So I don’t know what the mysterious delay was. These are very important matters, that I trusted in family and children’s law center. This was a misleading interaction. After spending hundreds of dollars I would not recommend you to Family & Children's Law Center. Virginia and this place is awful and will steal your money !

I have been a client since 2016- 2024. I have a very difficult ongoing case and I have reviewed past lawyers in this office and they have been very supportive emotionally as well as professionally. Currently I am working with Virginia Millacci and Roxana Ayala and they go above and beyond with hours they work and professionalism. Everyone that works in the front desk is always very good at call backs and sending reminders. The lawyers have helped me understand the way things go legally and I’m very great full for all of there help. I’m glad and thankful that this organization exits.

2nd time in to request a restraining order. Abby was very unprofessional, accusing me of lying and being paranoid. Not helpful. Now I spoke to Virginia. She was wearing a zipper sweater, hair was a mess and told me I had a complicated case. Get to know us before judging our case. She accused me of looking at her computer screen, she didn't trust me and wasn't able to help my case although it's been recommended that I get a restraining order from multiple people. This is the 2nd person who doesn't have to make me seem like I'm an idiot. It's not an easy process to go into an office and tell them your experience when you're still in a traumatic situation. Have compassion. She wasn't sure if I could sign the paper because I got emotional for a min, when I told her I was fine and I stopped crying, she gave me a judgmental look over and over. I asked her if we were done because there was tension and judgement from her. She said she wasn't judging me however actions speak louder. She didn't smile, treated me like I was inadequate and questioned my situation with showing no concern. She could've said, I'm sorry you're going through this I hope things get better, something. She doesn't have to believe me just support. I told her I wish she was there for the last 40 years I've been assaulted, abused and see that I'm a good person with a good heart who doesn't deserve to be treated bad. She shouldn't treat me like a little kid or like a criminal in her office. Please stop power tripping. Treat everyone equal. Please show compassion towards all esp if they're currently in an abusive situation. I regret coming in again to have them make me feel worse. They don't know anything good about me, that I help and heal this community. She judged my report on screen and looked at me like she wanted to fight. Her demeanor was aggressive and very condescending. I apologize for anyone these attorneys put down with their smart remarks and tone of voice. She never raised her voice however she still made me cry for not trying to understand where I was coming from and was speaking slowly like she was trying not to rage. She contradicted everything I said. Where are the compassionate attorneys in the area? We're really suffering. Family and children's law center acts as if you don't matter and your situation is irrelevant. They treated me like another number as if they're only there for a paycheck. Please stop judging certain people. The award on the wall means nothing. They really need to humble themselves. We've already been through enough. Judging me with her eyes was not helpful. Abby and Virginia are very rude. Instead of someone putting them in their place to correct them or lose their license on how they treat people, this county will give them a promotion or a raise instead. Certificate for 40hrs on domestic violence? What did you learn? To profile and treat the victims like criminals. This office is disturbing, they know it and don't care. This office should be closed. I know I'm not the only one. They hurt a lot of people and get away with it. They could've at least offered a letter for my abuser to have no contact, something. They didn't offer any alternatives. Just look at me like a stupid woman. If you really need assistance, go outside of Marin. This office doesn't help or care that you're in a crisis situation. Stay away from this office.