The Family Counseling Center, Inc.

I’m leaving five stars due to the nurse, Mary Kay, Seneca, who works upfront, and my psychiatrist Fran. Mary Kay is very helpful with solving issues and always calls back to give you an update. Seneca had advocated for me through a very difficult situation that I was going through with a psychiatrist at the family counseling center. My new psychiatrist Fran is a fresh of breath air from who I’ve dealt with there in the 6 years. She understood the situation that occurred and did not judge me, instead, she asked me what happened and listened to me and made her own judgment call.

I have to say every time I call the Family counseling center, I have to say that Seneca( I hope I’m spelling her name right) has always advocated for me. She has helped me in many different situations and has resolved issues that were taking a long time when I would speak to others. She’s very caring, takes the time to really listen, and makes sure to do everything in her power to resolve an issue or get the patient a call back. I have to say that she is one of the most genuine ladies that work at the front desk and I appreciate everything she has done for me in the past and going forward! You can honestly tell she truly loves her job and helping those in need!!!!!

Called at 3:11PM to mention that I am stuck in the snow (literally stuck in a snow ditch) and wanted to do an online appointment, called 3 times (a total of 4 times) after that and no one answered the phone until someone finally answered and told me I would have to reschedule because it was 3:25 and they also asked if I left a message? What the was a message going to do? 🤣 How the is it my issue if you don’t answer the phone? We also have 15 minutes for after our appointments until still valid. Don’t go here. Very unprofessional and she had an attitude when I said I wasn’t rescheduling. They never help with anything either. It’s always next appointment or you get switched around or cancelled on. That was my final straw, I’m sure they’re not busy right now either, it’s snowing a lot. What was the harm in taking accountability as a business and having my therapist do a video appointment!? - Stephanie Livingston