Workforce Solutions at Alpha Rd does not answer the phone. I have called 3 days in a row and have left over 6 messages and still no response.

The reason I'm giving five stars is solely because of the receptionist in the front I believe her name was Angeliqua. From the moment I set foot in that place she gave me her undivided attention even after I told her about my hearing age she began to speak very clearly and proceeded to answer my questions and show me what to do is just her whole mannerism with more than the customer service experience she showed that she really care and that's a good feeling when you go into an unknown place. Some of us don't have jobs and it was nice to meet someone that was friendly and helpful. She explained everything that was on the system and what I needed to do to solve my problems and allowed me to use the phone which I thought was great as I was leaving she was assisting someone else and I was watching her just acting really really attentative to that person as well. It just made me have a good experience there.😁

If I could give 0 stars I would.I had two job opportunities and their computers were down I asked nicely the computer person if they if I could forward from my phone the emails to someone there so they can print out the docs that I needed to submit she declined I went to the receptionist asked her the same thing if she could help she declined. It is impossible to land a job if the people that are there to help you refuse to help. I had to call the manager which he was the nicest -he actually let me sit in his office at his personal desk and space allowing me to print off my documents so I can submit them. Once I fill them out I went back to the receptionist and ask her to scan the documents for me she Ignored my request didn’t make any eye contact and looked at the net person sitting next to her and asked him to help me because she would not. Mr. Patel was very nice and helped me scan the documents in and get them to my personal email. If you are not willing to help people you do not need to be working in a position that is solely to help people this should be addressed immediately!!!

Nice and roomy and gets the job done for the work that do in my job searches. 3 stars because it would be nice to be able to talk to career coaches and counselors. They have put all the work on the job hunter and it is ridiculously tedious.

The intent is good, but like any government agency, complacency and lack of training make it difficult to deal with. Staff has a police state mentality and does not treat the people coming for help very nicely. They cannot think outside the box (a prerequisite for state employees), do not listen and are inflexible. Some of the resources and events they promote are not relevant and do not provide results. You can waste a lot of time trying to get the right help, but you end up going out on your own for success. The entire agency needs an upgrade to meet the needs of current job seekers in the present job market.