I have only started a process with them but they ask better questions than more professional law firms during my phone screening!! One question I was surprised at was they asked if a situation/ other co workers caused you too loose you're job which was part of my case. I'm not sure they will take it because I might have signed a paper with my employer but I'm hopping someone can at least write a demand letter since it's contractual and they broke there own policy! As for other reviews like the one with the boyfriend that might not be the kind of law or problems they help with. Legal clinics can't do everything! I've worked with others and sometimes they are ok but other times they aren't the best or honest about communication etc. I hope I'll have a good case with this clinic as I actually already have everything documented! It's funny to me how an employee can work hard and even follow the policy and still be fired!

I would not even give 1 star to this organization. Where do I start? I contacted them numerous times for legal assistance over the last few years. I have been a single mom for over 10 years and am low income. I have been sued by my ex husband and ex-boyfriend who both come from families with millions. I have been exploited and abused over and over again, and forced into poverty and homelessness. I am a victim of domestic violence and sexual assault and couldn't even get a shelter after my ex boyfriend stole my son, and forcefully evicted me in Austin. When I was finally able to get through to someone at TRLA, they basically did absolutely nothing to help me, and then told me that they would not help me or take my case. This is the worst legal assistance in the country. Because I was not able to find a lawyer to assist me, because of my socio economic status, I have lost time and money, and the ability to pay for childcare, car and rent. I also was never able to receive child support or alimony from my exes. I lost custody of my son to an abuser, drug addict and criminal, and the geographic restriction on my order was lifted so he was able to take my son out of Texas. Thanks for ruining my life Texas Rio Grande Legal Aid!

0 stars would be more appropriate. I waited to have my call answered for over 20mins. Then an operator answered and told me they could not help, proceeded to interrogate me about which number I dialed. She Then told me I needed to hang up and call back because she could not assist. When I explained that I didn't understand this process she placed me on hold again without telling me for another 10min and when they returned they said hello twice and hung up. I am a single mom and work a full time job. I can not sit on the phone calling all day hoping I will get someone that can assist. It's 2023 get a better process.

Incompetent! very bad service , you have to fill out too many papers and answer too many questions , and send documents . You keep going back and forth with them for several months , then in the end they tell you we are not able to help you , you can contact lawyer referral service or find a private lawyer. It's a waste of time and worthless service. Wasting time can get you in trouble , and make you run out of time to take legal action , or file a lawsuit. I've been contacting them for the past 40 years , they never represented me or helped me with any legal matter , despite the fact that I'm disabled and can't earn any income.

Trying over a week to get someone on just the phone line. I decided to “up” my game and call every 15 minutes. The lines are supposed to open at 8:30am, the line was not running until 9:05am. They advise calling after 5pm which I did, I last called at 6:00pm and the line was closed even though the hours shouldn’t close until 7:30am. We’re a low income household needing legal services and can’t speak to a human to get our case started. I understand there’s a lot of people applying for these services but changes should be made— for starters, lines should be open when they say they are according to the website and phone line.