I am just absolutely disgusted and disappointed by the city of McKinney and Collin county specifically. I reached out for Assistance nearly two months ago from. Signed up for the utility assistance program and waited for 2 months only for them to mention I’m still missing information smh literally waited until my services were disconnected and still did nothing…a waste of time and energy.

Almost 3 mo. No word. Never been such a long wait before with no response. Rec'd a message in Feb that appl was rec'd but can't get an update....except taking longer than expected. And it's even past that time limit.

Horrible they don’t return phone calls. After you have done everything they asked still no response. Very unprofessional. I guess they assist who they want.