Very caring staff. I was totally on the brink of real sorrow. The staff asked questions about my case and let me explain what was going on Very beautiful hearted people

While yes they have been useful and I'm deeply grateful for the help they have offered, however the attorneys they allow to assist you could be better equipped to handle all situations and articulate these situations to clients.

They helped me out though my case is technically going to be reviewed and i still should be prepared to represent myself i really loved how theybtook the time to explain my options and.listened to my story literally for about 2 hrs.we.spoke and ive never felt like someone cared aboht me nor. My situation until them

When I arrived I got out of my car went to the door and it was locked and then I seen the note on the door and it said that they were closed because of covid so I tried to call them and no answer and the lady I had spoke with the day before told me that they would make copies for me so that I could keep the originals well then I read the rest of the note on the door and it said that if I had paperwork that I needed to drop off for me to put it in the mailbox slot on the door facing the alley well I was lucky that I had received 2 copies in the mail so I was able to leave the copy I had with me otherwise I would have made a trip to Newark for nothing there was ppl in the office I seen them they could have answered the phone and they could have made my copies for me and sent my packet back out to me but no and also the lady I had spoke to the day before should have told me that they were closed

Not sure if the woman I talked to was from this office, but her name was Vicki I think? Very rude. All I needed was some legal advice, not a lawyer. She called and asked me a bunch of financial questions, never giving me the opportunity to speak. It was a 10 minute phone call and I was on hold two different times for about 2-2 1/2 minutes. Once I told her that I just needed advice, she stopped listening to me, like I was a waste of her time. I was telling her what was going on with a car accident I was involved in and she would interrupt me mid sentence with “uh huh. Right” so I knew she wasn’t listening because I was still talking. Once I finally ended what I was trying to tell her, all I got was “go to our website, click on this tab and this tab and read this article. Other than that, there’s really nothing more I can do” All I needed was to talk to a legal representative about advice. But once she figured out she wasn’t going to be making money off me, she stopped caring. Very poor service. I hope you’re other representatives treat their clients better than how I was treated.