From reading the reviews I could as well given a 1 ⭐️ instead of a 5 ⭐️. But I’d like to highlight Attorney Lykisha Vaughn, all though she wasn’t my direct attorney whenever I had a problem or needed information she was there. From the day I met her she was compassionate, she listened and polite. I wish there were more attorneys in the office like her. This 5 ⭐️ goes out to Attorney Lykisha Vaughn only! Sometimes we look over the 1 good person and instead talk about the bad experience. I’m here because of the 1 person that I received a good experience from.

I just got off the phone with Desi Grimes, who was almost two hours late from when she stated for me to “answer my phone”, Desi Grimes professionalism is egregious to those in a domestic violence marriage, she lacks not only professionalism but empathy for those who are victims. She has a nasty attitude, raised her voice, and verbally abused me on the phone.

I am a fully disabled veteran who contacted SouthEast Louisiana Legal Services through their website to seek legal assistance on a matter, as I am unable to afford the services of a private attorney. After submitting my information, I received a phone call from Ms. Sharell Lyons on February 6, 2025, at 1:13 PM. During the call, she informed me that my disability benefits, which the IRS does not classify as income, did not meet the criteria for their services. When I inquired about how a benefit not recognized as income by the IRS could affect my eligibility, Ms. Lyons transferred the call to another female representative. I inquired with the new representative about how VA disability benefits, which are not classified as income, could affect my eligibility. Her response was condescending and rude; she implied that all cash received is considered in their determination. This raises concerns—if even collecting spare change could disqualify someone, it leads me to question the true scope of their assistance. I wonder who they genuinely help and how funding for this service is allocated, especially considering that many individuals in need, such as disabled veterans and those on SSDI, often do not qualify for their services. When I requested the representative's name, she abruptly replied with "Have a good day" and hung up on me. This behavior is certainly not professional for individuals who are supposed to assist those in need, and it undermines the credibility of SouthEast Louisiana Legal Services. Additionally, her unwillingness to provide her name raises concerns about her integrity and accountability, particularly for follow-up or complaints related to this experience. Southeast Louisiana Legal Services (SLLS) is funded by a variety of sources, including government entities, foundations, corporations, and individual donors. SLLS is also partially funded by the Legal Services Corporation (LSC). I question whether these funding sources are aware that disabled veterans are being turned away. Furthermore, I wonder why they permit individuals in their employ to behave condescendingly and rudely. Given the ease and confidence with which this representative responded and reacted, it raises doubts about whether this was her first encounter of this nature. I'm curious about why SouthEast Louisiana Legal Services employs individuals who are condescending and rude to those seeking assistance. Additionally, it raises questions about how individuals, such as disabled veterans who are unable to work, can be considered "above the poverty level." This disparity significantly impacts their access to necessary services and support. At no point during the conversation was there an inquiry to assess whether I qualified for their assistance based on my income after all bills were paid. This lack of consideration for my financial situation seems contrary to the purpose of offering help to those in need. I'm also very curious whether this representative speaks to everyone seeking help in this manner, or if her behavior is specifically directed towards disabled veterans. This raises concerns about the level of empathy and understanding within the organization, particularly for those who have served and may be in vulnerable situations. According to the IRS website, "VA disability benefits ARE NOT CONSIDERED EARNED INCOME. The Internal Revenue Service (IRS) DOES NOT CONSIDER VA disability benefits to be taxable income. This means that veterans should not include VA disability benefits in their gross income when filing taxes." https://www.irs.gov/individuals/veterans-tax-information-and-services https://veteranshelpgroup.com/va-disability-benefits-taxable-income/#:~:text=Federal%20tax%20treatment%20of%20VA,income%20may%20qualify%20for%20EIC.