I tried to research the clinic but there was very little information on the website. I have been to many clinics so I decided to go despite my lack of information since it had such good reviews. I arrived at 5:40pm for the 6p-9p clinic hours on Tuesday. They are only open 2 days a week and I could not wait until 12p Saturday. The parking lot was full, no parking spaces except one handicap space. The other handicap space was taken by a moped and the space between the handicap spaces where wheelchairs are unloaded was blocked by a car parked there. My sister pulled out of the parking spot the car out so I could unload my walker because the car blocked me getting my walker out. Unfortunately the car blocked the wheelchair ramp as well so I had to pick up my walker and put it on the sidewalk. Which speaks more to the clientele of the clinic than the clinic itself. I walked to the door that was marked clinic entrance but was told by a volunteer that the other door was the way into the clinic. And she took the time to walk me down there instead of just pointing. I really appreciated that. The handicap spaces were down from the right door so I walked down to the right door. I entered the clinic to find it completely packed, no seats available. I signed in and sat down on my walker. The waiting area was clean and quiet. There was a water cooler and a bookshelf for children's books. It was a very nice waiting area. After 20 minutes I was called to the desk and asked why I was visiting. I was then informed I needed an appointment. And that they could not make me an appointment because they were not accepting new patients. I was disappointed. Another volunteer came out and said that if I left my phone number that she would call with clinics that were income based. I thought that was very nice. The staff was friendly and helpful. I give 4.5 stars because the business webpage should have been more informative and it would have been more helpful if the desk staff already had alternate clinics on hand. I am sorry if it feels I am nitpicking. I do really appreciate that they offered to do that at all. I was very impressed with the staff. I give myself only 1 star because I should have called since the website was less than detailed. I have been to some many clinics over the years it never occurred to me I would need an appointment or that they would not take clients. I just assumed on past experience what it would be like. I learned my lesson. I will call next time. If they ever take new patients again I would definitely go to this clinic.