I run a small nonprofit and have recommended people to go to Salvation Army to get electric help but I won't any longer. I referred someone to go there to get a little bit of electric help and the application required an extensive amount of time and about $40 in fees for printing off material to get only a small amount of help too late for them to even take. They were approved for the application before the due date of the bill even after having to go up there three times to provide more and more paperwork that was not even asked for in the application. Then when they finally say they would call and pay around $200 on an $800 bill it's too late to help even though the application was turned in before the due date. This person brought a stack of paperwork so big it looks like a novel and they sent her back multiple times to get more. Unfortunately it seems if you're desperate they try to keep you away with this extensive application. And if you're able to complete it it will be worth too little too late. My tiny local nonprofit will pick up this bill because this corporate nonprofit Giant has made it impossible to get their assistance. For anybody that's read this far please check out these nonprofit before donating because some like this one are not worth it. Find a local one that helps people in your area

Used to be much better. They don't have as many items. Are short staffed.

Do not post correct hours of operation and when calling there they are Rude and give incorrect hours. When requesting an email for proper info I was given a run around and had to ask for someone in charge and the woman NEVER sent the Email. When calling for assistance with water bill the location in Waco & Corsicana do Not return phone calls They have No problem Taking Money from the Community that is now in need of them to GIVE help. Pretty Messed up & extremely sad...