Horrible place. It was never clean. They wouldn’t let me take my shoes in my room so they said they would store them & they lost me & my children’s shoes. Then made me leave because my abuser wasn’t in Fort Worth but in Dallas. The staff isn’t nice you can tell they are there for a check. I lost more being here than anything. Was better off hiding in a box.

I dropped off donations. It was clean and quiet. The receptionist was nice.

I have called twice in a span of 5 months. First time the operator told me I had to be absolutely sure I wanted help and “I’ve been doing this for years, you seem hesitant” so I backed out of getting help. I called again today finally wanting to get help and seek shelter because I’m ready to move on with my life. I was told point blank while what I’m going through is dv, it doesn’t meet their criteria for emergency shelter. I guess you have to be recently beaten or strangled for you to get help, no matter if you’ve already experienced those things and it can get to that point if you stay. This is why so many women don’t end up leaving or seeking help. Really discouraged. Hopefully I can find another shelter, if not I guess I’ll try this shelter again if I’m ever beaten or strangled within the last 7 days or whatever their criteria is. ————— 5/1/23 Just wanted to update you all I eventually did get to go to SafeHaven and my theory is correct. You have to be recently beaten or strangled. I think a good bit of the population knows this and probably lies because while I was there I saw a few women who simply just had drug problems or were homeless and had no business being in a DV shelter.

I'd give ZERO stars, if i could!!!! What kind of place is this? I thought this was a place to help people that needed help. I finally got up the nerve to leave after 2 years of torture. A person in TX knew my situation and handed me a piece of paper with safe haven on it and the number. I called and the lady that answered the phone asked a million and one very uncomfortable questions that made me feel as if she really didn't want to help me. So, I told her, never mind, I will try to find someone that will help me. a week or two pass and another person told me to call again, I may get a nice person. Well, she had manners, but she refused to help me and my special needs toddler. I asked her, why they couldn't help me? I asked...Are you full? She replied... When we "choose" not to take someone in, we don't discuss the reasons why. I think that this is very mean, and I think that it is discrimination against a disabled person. Safe haven will hear from me for refusing to help house a special needs toddler "when they have the space" and keep him safe from harm. Very horrible place, as if people aren't already fighting for their lives and going through a lot. You guys will make a person want to just fall off the face of the earth. Sure, you don't have to help people if you don't want to, but don't say that you are here for battered women and you are refusing to help them. You are in the wrong business. You have no heart! They pick and choose who they want to help and that's wrong...What's mostly sad is the amount of people that is referring this place, they clearly have NO IDEA of the representatives of safe haven. I want to know who the supervisor is, because this reflects leadership... they will hear from my lawyer...

I recently came to Safe Haven 1 month ago. I will tell about the Pros first. They give you a place to stay all day, and feed you 3 meals and provide you with a small bed and hygiene and emergency clothing or voucher. I was living in hotel rooms/out of my car and in an abusive relationship. I came to the shelter seeking counseling, and to save money to get a place to stay. They helped me find housing which is a PLUS. But with all that being said some of the residents are very rude, they start drama and you always have to watch your property. Women click up into groups and try to run game on staff and provoke other women. If we are coming from a traumatic situation, the first sign of aggression should have been exited once a person continues to bully and harass others. If we are dealing with trauma why would anyone want to come to a place where more trauma and abuse happen. We are advised not to make grievances and who would want to “snitch” but when people are trying to stop you from completion of your treatment it’s a huge problem with the way staff handles situations. Be mindful! I came from out of state and I was warned about DFW shelters and how staff operates 80% of them are nonchalant. The director of Safe Haven is a wonderful woman, very down to earth transparent and understanding ❤️ she does a great job, but as far as lower staff, they need proper training on how to handle situations appropriately and proactively.