Terrible. Cannot get through to anyone. Calls and emails are ignored. The fact PPL forces you to go through these people for their own programs is ridiculous.

It used to be a place of hope and trust. Today it is an organization staffed with mediocre, disgruntled employees who are not even pretending anymore to serve people of Lancaster County. People who ask for help are often misled and their concerns dismissed with no effort to understand their situation, employees are not answering or returning phone calls, favors are traded for favors and often reserved for friends and family of employees,there is absolutely no necessary oversight to control corruption and favoritism. It is time for our community to start an honest discussion about corruption and incompetence that plagues CAP.

I had the most difficult time getting in contact with this office for weeks. I had sent two emails with info on my serious issues regarding my OnTrack account. PPL supervisors are continuously urgently the importancy to get in communication with said office. Even the representative or receptionist isn't working said on reasonable working hours. Frustrating.