I'd give ZERO stars, if i could!!!! What kind of place is this? I thought this was a place to help people that needed help. I finally got up the nerve to leave after 2 years of torture. A person in TX knew my situation and handed me a piece of paper with safe haven on it and the number. I called and the lady that answered the phone asked a million and one very uncomfortable questions that made me feel as if she really didn't want to help me. So, I told her, never mind, I will try to find someone that will help me. a week or two pass and another person told me to call again, I may get a nice person. Well, she had manners, but she refused to help me and my special needs toddler. I asked her, why they couldn't help me? I asked...Are you full? She replied... When we "choose" not to take someone in, we don't discuss the reasons why. I think that this is very mean, and I think that it is discrimination against a disabled person. Safe haven will hear from me for refusing to help house a special needs toddler "when they have the space" and keep him safe from harm. Very horrible place, as if people aren't already fighting for their lives and going through a lot. You guys will make a person want to just fall off the face of the earth. Sure, you don't have to help people if you don't want to, but don't say that you are here for battered women and you are refusing to help them. You are in the wrong business. You have no heart! They pick and choose who they want to help and that's wrong...What's mostly sad is the amount of people that is referring this place, they clearly have NO IDEA of the representatives of safe haven. I want to know who the supervisor is, because this reflects leadership... they will hear from my lawyer...

Horrible place lady is rude at the front desk bugged me every day about nothing. Made life harder which is sad because we are already going through something hard. They have puppy’s running around. They do not care about you or your children. The workers there need to find different jobs. No sympathy they want to mess with the escapes instead of helping them. The place is nast and gross I don’t recommend anyone staying here. Fort Worth location

I loved all the staff here, including the lunch staff. Lunch staffed rememberers I couldn’t eat pork and had my food pork free. They were all polite and helpful but Chelsea was my favorite, only because she understood me having to take my tests for school late and allowing me to use the computer lab after hours to make sure, I got it done. Most of my roommates were pretty cool, And we still check on eachother. I will say follow the rules and you will be good. your experience here is determined by you, I read the reviews and was nervous because I know I have ptsd and my anger can get the best of me when I have a trauma response and I was practicing controlling it not quite there yet. But this definitely taught me to control it better with the few roommates I didn’t have that tested my patients, staff helped me and honest seen the signs of a blow up and defused the situation. Forever grateful for them. If you are lgbtq they don’t judge or make you feel uncomfortable. I loved my case workers as well both were very helpful, loved my housing case workers. I honestly had a great experience and felt safe my daughter had to adjust but Alane helped me with that. if you need a safe place and not just going for a voucher but a peace of mind and to heal from trauma, I highly recommend this place.

Initial meeting of staff went well, but the administrative staff is poorly trained and has very ineffective case management. The endorsements are not what they say they are and some of the minority staff members are HIGHLY intimidated by the clients they serve. My children and I were VERY disappointed and told we were "survivors", and not "victim's" by a manager who had gone through DV herself. We also had to call higher officials to investigate this, and were asked to sign papers upon being exited for the company's benefits. They were housing women who had NO record if DV/HT, yet we were under protective orders and forced out. Very tacky of this organization.

I recently came to Safe Haven 1 month ago. I will tell about the Pros first. They give you a place to stay all day, and feed you 3 meals and provide you with a small bed and hygiene and emergency clothing or voucher. I was living in hotel rooms/out of my car and in an abusive relationship. I came to the shelter seeking counseling, and to save money to get a place to stay. They helped me find housing which is a PLUS. But with all that being said some of the residents are very rude, they start drama and you always have to watch your property. Women click up into groups and try to run game on staff and provoke other women. If we are coming from a traumatic situation, the first sign of aggression should have been exited once a person continues to bully and harass others. If we are dealing with trauma why would anyone want to come to a place where more trauma and abuse happen. We are advised not to make grievances and who would want to “snitch” but when people are trying to stop you from completion of your treatment it’s a huge problem with the way staff handles situations. Be mindful! I came from out of state and I was warned about DFW shelters and how staff operates 80% of them are nonchalant. The director of Safe Haven is a wonderful woman, very down to earth transparent and understanding ❤️ she does a great job, but as far as lower staff, they need proper training on how to handle situations appropriately and proactively.