Good for the most part, but not very accommodating at all, For example, I have a baby that I don’t want out with Covid and RSV but they still are demanding in person as well as the fact that they told me that my daughters appointment would be virtual and when no one called me, I called them and they marked her as a no call, no show for an in person appointment that was supposed to be VIRTUAL and now there’s no way to fix it as I don’t have a vehicle right now it’s horrible!!!!!

I have a family member that comes here and use people are not doing a thing to help. That person is getting worse not better. I love this person very much and they do not deserve on what is going on with them. Instead of just worrying about the miney or what ever it is that use are thinking how about actually help someone get better not just go with the flow because that just makes people worse. I know more then one person that goes here and one of the people I know almost committed suicide until we talked them into going to Clinton County mental health.

As a former employee of this company (Registered Nurse), I can attest to every single negative review that is posted. Unfortunately, this company is not patient-oriented, rather they push employees to only provide services which can be billed for. There is much hostility in the workplace which created a toxic environment. I would like to think that it’s only been going on for a short time (which is what I have been telling myself), but we all know that there is an underlying cause for the high turnover that BHSN has. Not only is this hostility affecting employees, but it is affecting patients. I, personally, cannot morally support a company which I believe is not patient-oriented. Employees are not given the opportunity to appropriately care for patients; such as things that are not billable, for example. The care that they are wanting us to give to patients is not of any quality and that is reflected when we speak with them over the phone. Roughly, one in five patients tell me how disappointed they are with the care they are receiving, whether it be due to medications not being filled, clinicians “not helping,” no one calling them back, rude staff - the list goes on. I have tried to do what I can to advocate for patients and provide excellent care, but my hands are tied as they have been when I am micromanaged and told the limitations on what I am “allowed” to do for them. I tried to advocate while I was employed there, but burned out quickly due to the above. If you are a patient, please research and advocate for yourself for quality care and know your rights (as another review states). If you are a potential employee, run.

As a client who has utilized services in multiple departments from Behavioral Health Services North in recent years I would recommend anyone considering care management and housing services stay away from BHSN. HIPPA violations were a common daily issue in the housing program. Employees refusing to provide grievance forms, program management discriminating against client applicants based on their qualifying conditions, care coordinators misinforming clients creating coordination issues with out of agency services. Employees are coached to push in agency services and on multiple occasion misrepresented that I would be denied services if I did not receive all services at the agency - which violates the NYS Patient Bill of Rights. If you don’t know your rights and/or are not comfortable advocating for yourself avoid this agency. The one silver lining in the entire agency was the Personal Recovery Oriented Services program (PROS) which I found to be very beneficial. If you are considering BHSN I strongly advise that you have outside coordination and advocacy to protect you or your loved one from the agencies push for quantity of services rather than quality of care. Update: As I expected two weeks has passed since my initial review, the response to my review indicated they took these matters seriously and that someone would be following up with me in regards to the issues I mentioned. I was not contacted. BHSN is all about public image, since that time I also had a practitioner misrepresent my rights under the New York State Patient Bill of Rights legislation allowing a patient to receive services and treatment from the licensed professionals of their own choosing. For the third time an employee falsified my right noted above by claiming I had to receive all services within the agency or I would not be eligible to continue receiving treatment. -I personally have witnessed and am aware of countless HIPPA Privacy law violations committed by employees on a regular basis I throughout the agency in the PROS program, as well as the Housing Program in it’s various functions. This President of BHSN has been pushing billable services and continually patient have seen the quality of care provided throughout the agency declined since the president took over for their predecessor. -I have met and have been made aware from multiple former staff members who left at least in part because of this “in house policy”. Professionals who care about the quality of care they provide do not stay with the agency but utilize it as a stepping stone in their careers. However, this is one of the largest hubs for mental health services in the Clinton County as well as the surrounding counties in the rural northern New York area.

Wish they cared... I tried for weeks to make an appointment, played phone tag back and forth, most of the time they didn't even bother calling back when I left detailed voice messages explaining I was in desperate need of someone to talk to. At one point, I got so desperate, that I called and left a VM asking them to just schedule me, anytime when ever they had available and I would make it work around my work schedule. I asked them to just put me on the books and leave me a VM letting me know when the appointment was, and they never called back. Two months later, I am on the brink of a mental health crisis and at this point feel MHU is my only option. Thanks BHSN, I'm so glad our community has your "support."