Valuable asset for our community to help families with a wide variety of services like assistance with your rent or help seniors paying for medications

There are ALOT of things they don’t tell you or aren’t clear about. Here are some things you should know before applying so that you don’t waste your time or get evicted waiting around for MAC to decline you 3 days after your move-out date :) 1. This is common info but you have to be late to get assistance, however, emergency cases get dibs meaning the later you are, the faster your application is processed. It had been almost 2 months after applying before I came in letting them know I had 6 days until I would be evicted in which they finally decided to process my (2nd) application, apparently they were having trouble finding the first one. To avoid this, do not use the drop box, fill out your application and once you have all of your required paperwork, speak to one of the ladies in the back at the desk, this is the most efficient way to apply. 2. Talk to literally ANYBODY other the first Hispanic lady with the glasses. She is not attentive and will accept your application even if you do not qualify. She is the biggest way to waste your time. I gave her all of my paperwork including my work separation notice that clearly states I was fired, we even had a conversation about them needing to know why I was fired and my court documents stating how much time I had left and how much money I owed (more than what they are willing to pay) she did not inform me that both of those things would disqualify me. One time I asked to speak to someone different and she told me that they’d tell me the same thing she would. Wrong. I spoke to someone else and they told me something completely different. 3. VERY IMPORTANT TO KNOW! MAC only pays one rent and a late fee which I find counter productive as you have to be late to apply and 4. the application process can take up to 30-45 days (in my case 48) accumulating more rent, late and court fees. 5. The lady on the phone reassured me that I shouldn’t move out, to be patient and that if they were going to decline my application they would have done so sooner. That was misinformation, don’t waste your time with Ms.Pam. 6. The electric bill and rent processes are separate and just because they pay your electric/water does not mean you’ve been approved for rental assistance. 7. Apply to other places!!!!! Never just apply to MAC. Salvation Army, needlink and affordable housing are the best options I’ve come across. 8. The staff and supervisors are careless and show no compassion for the assistance they provide. After 5 visits, 2 applications, 48 days & who knows how many phone calls, the biggest slap in the face was them not even caring to hear about my experience nor how they’re misleading information and incompetent staff hurt my case more than helped.

Metro Action is a joke they act as if they are going to help you . I was out of work for 3 1/2 months they did not help me at all on rent only thing they are willing to help with is your light bill. They still never reached out to me about my rent it's a lady name KELLY tired to tell me I wasn't eligible but one of her co workers walked by said I was . I had went there multiple times I can hear her she seems to me she only helps her kind only. I find that very racist you guys need to watch or replace her . I had everything that was needed . Every time I call they just say nothing changed call back I called everyday still got the same answer . It's also a Hispanic lady at the front when you walk in with glasses she is RUDE.