There was no wait time. People were friendly & answered all my questions

Some staff are rude and unprofessional . They make inappropriate comments to people applying for assistance . Staff would benefit from customer service training .

Very polite and informative. They don't make you feel worthless because you're asking for help.

Its best to go in person and get help. Staff was nice and worked efficiently.

ALL THEY DO IS LIE! I have submitted my application in August of 2021 and the apartment I was living in has still not been paid and it has now hit my credit. So many people have left and none of the original people who were handling my case are still there. Now they are telling me they won’t pay my balance because I’m not currently living there even though a representative was at my eviction court hearing telling the judge that this program was covering the remaining balance. ALL I CAN SAY IS THIS IS A SCAM