It's good for those in need

Good food and kind personal

The weekend staff is trash!! Sherry has tried to demean several mothers for nursing their babies in the common areas even though it is legally protected and encouraged by all health professionals! Frances is rude to the mothers and the children. Both of them scream at the mothers, talk down to them and are generally toxic and emotionally/ verbally abusive. They both go out of their way to make a hard situation as miserable as they possibly can. I am reminded of Ms. Hannigan from the movie about orphan Annie, when dealing with both of these staff members. They go through all of the residents’ personal belongings instead of just doing basic room checks when the residents are not in the room. They both will cut you off, tell you they don’t care about your situation, degrade and talk down to you any chance they get. They are constantly trying to start problems in the house. If these two ignorant, heartless boneheads could be replaced with a better qualified compassionate weekend staff, I would easily give 5 stars. No one looks forward to weekends here because they make it unbearable. Absolutely horrid!

It provided a roof for me and my kids

Absolutely the worst living arrangement I've ever experienced. Employees need to be trained on how to have compassion on people and treat them with the respect and dignity they deserve. To take advantage of homeless single parents and talk to them any way you want just because you feel you can is about as low as they come. I can't imagine that people who have to live there are in the highest of spirit, and to talk down to them and make them feel even more worthless is disgusting and unfortunately that's the exact attitude and demeanor of some of the hope house employees. The main and by far most ignorant & unprofessional of all is WANEESE. She repeatedly spoke to me like I was a child and got smart with me in front of my children for absolutely no reason. So not only did I have to deal with the shame of having to force my children to live in a horrible shelter they hated, they witnessed me being degraded as If I too were a child.. She found out I was going to file a complaint on her while I lived there and set me up to get me and my children put out before I got the chance to file it. She's dispicable, phony and a complete liar and her Co worker Lajuan isn't much better since she helped Waneese with the set up. At the end of the day, it's sad and hurtful to have someone treat someone else in a way other than decent while going through such a difficult time in life.. There was a list of us that we're suppose to file this complaint long long ago and unfortunately Ive lost touch with the other ladies, so it never happened. I can assure you, I am not the first, second, nor third person to feel this way and be demoralized by the staff at that horrible place. There were other employees as well that werent the nicest, but those 2 stole the show on my behalf. I don't know why I waited til now to type this but for some reason it's been on my heart very strongly lately. It's certainly not out of spite, or I would've done this loooong ago after it happened (which was almost 3yrs ago). I just hope I can prevent someone else from meeting the same fate I did unjustly.... Thankfully through prayer & believing God would provide in due time, I'm in the best shape I've ever been in my entire life. I have one the highest paying full time jobs I've ever had & can actually take care of my family on just my income. I had 3 children when I was living there 3 yrs ago, who are all teenagers now and 2 weeks after I moved from hope house I got the shock of my life when I found I was pregnant. I didn't think so at that time, but my (now 2yr) old is the greatest unexpected blessing I've ever received and my life is beyond blessed, no thanks to that "house of horror"... #standyourgroundortheywillburryyou6feetunderit