I love the metro service!! A great way to get around this city in an economic and environmentally friendly way. Typically most drivers are kind enough to help you figure out the way to where you needed to go if confused, but Google Maps has the ability to route you where you need to go and tell you the bus times with no issue. Just don't stand close to the curb when the bus pulls up for fear of getting smacked by their side view mirrors. I also wish that they would expand the metro rail service. Houston is EXTREMELY OVERDUE for a restructuring of the rail system for this city.

Metro is the worst run organization. HOV lane access points for anything other than park and ride lots are a complete mystery. I think this is purposely confusing so as to not encourage use of the HOV by private citizens. Only a few easy access or exit points. Directions online are also an absolute joke.

Never on time Some routes stop running early causing you to be stranded Never get you anywhere on time Wish we had a 24 hours bus service that is efficient and on time Instead we stuck with the worst bus company of any city or state😡😡😡