I love the metro service!! A great way to get around this city in an economic and environmentally friendly way. Typically most drivers are kind enough to help you figure out the way to where you needed to go if confused, but Google Maps has the ability to route you where you need to go and tell you the bus times with no issue. Just don't stand close to the curb when the bus pulls up for fear of getting smacked by their side view mirrors. I also wish that they would expand the metro rail service. Houston is EXTREMELY OVERDUE for a restructuring of the rail system for this city.

Metro is the worst run organization. HOV lane access points for anything other than park and ride lots are a complete mystery. I think this is purposely confusing so as to not encourage use of the HOV by private citizens. Only a few easy access or exit points. Directions online are also an absolute joke.

Never on time Some routes stop running early causing you to be stranded Never get you anywhere on time Wish we had a 24 hours bus service that is efficient and on time Instead we stuck with the worst bus company of any city or state😡😡😡

I went there for an eligibility interview for MetroLift. Good trip there and back. They scheduled me an earlier ride home because my interview finished earlier than expected, saving me an hour's wait. Great service, nice people, and nice new facility.

METRO has a tough job (providing public transportation to a city that doesn't care about public transportation, and which assumes you have a car to get around). They're not well-funded, beloved, supported, etc. So I sympathize with what a tough job it must be to provide adequate bus service. That said, METRO still does an unacceptably poor job. Lately, I presume due to the pandemic but who knows, the buses I ride the most (40, 88, 73, 50, 27... but not the 25, interestingly) have started just flat-out missing routes/pickups. For a bus scheduled to run every 15 minutes, there will be at times, 30-45 minutes without a single bus coming by. With routes that are every 30 minutes, sometimes an hour or hour and a half will pass, while aspiring riders stack up at the stop, before the bus comes along. Also, while I generally find their Lost & Found department/process to be pretty effective and easy to deal with (I have recovered keys I've left on the bus four or five different times; once lost a wallet, and got it back 20 hours later with everything in it but the cash; etc.), earlier this week, I left my cell phone and umbrella on the seat next to me as I hustled off the bus (awoken from a dead sleep, apparently, so I panicked). I realized my phone was still on the bus as it pulled away and my bluetooth headphones disconnected from the phone. Despite it being no more than 80 seconds since the bus pulled out that I called METRO, they said they had no way to contact the bus driver, literally nothing they could do to help me except wait and see if the phone makes it through the system. Well, five days later, still no phone, and I'm wondering why there is no mechanism in place to contact individual bus drivers. Seems like an oversight. I either have to leave for wherever I'm going 1.5+ hours early or run the risk of being wildly late, due to circumstances totally out of my control. I haven't mentioned it yet, because it's arguably one of the least important factors, but a LOT of their drivers have a LOT of attitude. I've asked before something as simple as "is this bus headed to [whatever transit center]" and not only have they not answered the question, but also have often insulted me, asking if I'm able to read, if I'm r*tarded, etc. I've learned to keep my questions to myself, but it doesn't make for a 4 or 5-star experience. If you're in Houston, and you have the means, avoid relying on METRO at all costs. They're not actively evil or sadistic, per se, but they are pretty difficult to deal with and generally terrible.