I have been homeless 8 straight years, full time student at LBCC. I have been on the section 8 waitlist here at the multi service center for 2 years. My first case worker was Giselle Perez. She reassured me that on average she sees her homeless clients get section 8 in about 9 months time. As soon as 9 months came around, Gisselle disappears off the face of the earth and doesn’t tell me. She emails me a month later telling me that she got transferred and I need to go find another case worker. After about 2 weeks of showing up multiple times to get a new case worker, I get assigned Jessica Guiteriez. Jessica has returned 0 of the 27 phone calls that I have tried reaching her and maybe 3 of the 50 emails. I have not heard from her now in about 3 months. Every time I go in, (I’m here now,) I am told she’s on vacation. So we’re at about 27 phone calls now, with 27 voicemails still unreturned. I went in today, to try to inquire about her whereabouts and the status of my section 8…. I am given a ticket number, #45. When number 44 is called, I get in line because I’m next. When I get there I am told I have to wait till my number is called. Once 44 is done the lady looks at me and then starts calling up random people and purposely never calls 45. When I try to confront her about it, she tries to tell me to get in line and wait. I don’t know why this place gets such high praise. It’s literally been a 2 year waist of time so far. It also looks like I’m back to square one when it comes to housing. 8 years of this. Section 8 is a lie, and this place is a joke.

They don't help much at all and falsely advertise "multiple incentives to assist applicants with move readiness" which are supposedly moving expenses, security deposit, application fees, utility deposits & the purchase of furniture/appliances. I applied here for an EHV and some how they applied me to to something different which was an affordable housing program. I was actually able to find something on my own w/o their help. When I called back to ask about the supposed "incentives to assist applicants with move readiness", the lady I spoke to told me that they can only help with a security deposit. I asked for the paperwork. The paperwork alone for the security deposit requires a bunch of info to be filled out by you, as well as the landlord. The amount of info and jargon on that form is more than enough to make you not even bother with it and just pay the deposit if you can afford it.

Most of the services they had during Covid were unavailable. The only thing they were able to help me with was Metro 20 free rides. The woman’s shower area was not cared for, did not feel private. I would not have been comfortable using the shower. It also did not feel safe for children as there were some there with mental health outbursts