Have repeatedly reached out for eviction help, with no answers or anyone contacting me back. Do NOT waste your time with this organization!

I have tried to get an attorney to fight my former landlord when my car was vandalized and they could not help me. Even when I didn't need a lawyer to fight my former landlord. I just needed help to fill out forms to file a lawsuit. These lawyers should be sued for legal malpractice.

Called several times and left messages. Needing a divorce with safety in mind. Can't even get a call back. Was directed to this office.. Covid or not people lives are at hand. Otherwise we wouldn't seek out help. Other legal aid offices do call back within a day or 2. Just seems this location doesn't give to flips.

This non-profit organization is horrible. Per their verbal and written instructions, I sent all required information for filing a very important and time sensitive court document. They had agreed to help me complete forms and then file with the Collin County Court on behalf. The first few times I called to followup and was told they have everything they need and the attorney would reach out to me shortly. I even emailed reminders stating we have now passed the deadline. Again I was told not to worry. They never did file anything on my behalf nor did anyone reach out to me ever again. I just received a letter in the mail almost 2 months after the deadline had come and gone, stating "my case was now closed and they hoped I was pleased with their services"? Seriously?? Don't trust this organization to help when you really need it, much less care about their "clients".

I wasn't the person needing assistance or I would have quit trying to call them long ago. The woman who has answered the phone on 3 separate occasions is rude and acts like she doesn't want to help from the moment she says hello. The hold time has been 20+ min every time. We were transfered then given another number that turned out to be the first one we called. Finally got someone who answered questions and was nice, but getting there was a battle. I'm betting many people give up. If you dont want to help that isn't the job for you!