Stayed on hold for an hour only to get disconnected and sat on hold another hour only to get a recording that they were closed

I've been trying to reach someone for two years now and no one ever answers and no one ever calls back!

NC Leagal Aide does not answer th we ir phones. I have called 9 times now, over a 3 week period, we verytime being put on hold from 45 to over 70 minutes, including time when they were supposedly at lunch. I simply need to know how I go about appealing "the automatic decision that I've lost, my Medicare and Disability; and Work ticket (? Whatever that Is) because I turned 66 in June. I was not informed until August 9, 202, way later thanthe date that I lost my service So what is the point in having NC Legal Aide if you can never get through to speak to anyone. I have wasted half of my appeal time time trying a get one of NC Legal lawyers on the phone. If "volunteers " / on staff layers can't answer the phone then the Legal Aides office should have an option of the caller leaving their name, DOB, Phone number and very description of problem. Try it, it cannot hurt!!!!!! Linda White 5768 Farris Loop Morganton, NC 2865 **HOME # 828-584'Z0855 CELL # 828-443- (can only leave text messages on cell phone...or leave a detailed return message with name, phone # with extention, and