The Legacy house program is honestly pretty great! The environment is lit up with a warm white light, every employee in the legacy house tries their very best to be soft spoken and extremely kind. Definitely one of my favorite things is that when you are a patient through the legacy house, other then the check in over the phone prior to your appointment, you go into the north Arlington clinic and immediately go straight to the legacy house department. Then you ring the bell, they know everyone who goes there pretty much by name and face so no one is coming in that doesn’t belong, then they take you straight to the room for your appointment. No talking necessary. The rooms are also very nice with that warm white color, they have couches, dry erase boards, yoga mats, etc. a lot to help you feel comfortable. My Therapist is absolutely amazing and is on board with anything i need and is very supportive of my needs, I have been through about 5 therapists before i was directed to the legacy house, and for the first time in the 5 years I’ve been going to Tharapy this is the first ever person I feel genuinely comfortable with, they never cause me any angst or awkwardness, I can talk to them about the deepest trauma that i haven’t ever told anyone else and not have a bit of worry, I never feel judged and I believe i will be with this therapist for a few years.

Delphia is the most wonderful woman I have ever met. She saved my life & helped me find ME again. I will always be grateful for her help. She taught me things I never knew I needed to know. The entire facility is great & they help hundreds of people every year. I know they can help you too!

Harm not Help: Retraumatizing, Irresponsible, Unethical After my daughter's experience at this agency she actually said "Mom, no one cares." Not only were we re-introduced to the trauma but fear of abandonment was re-enforced. We were so vulnerable, we trusted you with the most personal details and we were dismissed like we were nothing which made us feel unimportant. The first time that my daughter was supposed to meet with Kareema, she cancelled within the hour of our appointment by phone message, which I received in the waiting room. I live on the southside, had drove to the northside to pick-up my daughter, and then to the eastside for the appointment. The secretary told me that Kareema was at lunch and that "things happen." The next time that we show-up, I had to step-out to speak to the police about the trauma, they wouldn't see her until my phone call was over. My daughter was excited to work with Kareema, they had a good repoire. We made an appointment in person with Kareema, right after the appointment. Within minutes of pulling out of the parking lot, Kareema called to tell me that she might need to change the appointment and that she would call me the next day, if she didn't, then I needed to call her. This seemed very unnecessary and difficult, like I had to jump through hurdles. I called and left a message, then spoke to the secretary. Minutes later, I got a phone call saying we need to reschedule three weeks out. My daughter was in crisis and nothing was taken seriously. I called to schedule a crisis meeting and was told nothing was open. Just like my daughter said, no one seemed to care. It was all a big game. I felt like Alice in Wonderland or like I was in Wizard of Oz.

If has been a few years since I sought help here, but I had a horrible experience that I wanted to share since this popped up ony map. The person I was assigned to talked down to me and actually told me "I'm sure you don't mean that" on a couple of occasions. She was very immature and was constantly late to work with a new excuse each week. Since I was the first appointment, that means I took time off of MY work to sit and wait for her to get herself out of bed. I eventually got booted from the program because she took vacation without telling me so I showed up when she wasn't there (again, missing work) and since I had no idea when she's be back, I missed the appointment I apparently had when she returned. All in all, it was not a very professional environment and, being free, was actually overpriced by the time you factor in gas money and missed work.

I've been going to Legacy House off and on for 6 years now. First Therapist was a failure for me. Second Therapist Was Better... Third Therapist, Rhonda, IS AWESOME!! Don't Give Up!! Keep going back, change Therapists if not satisfied!! Your health is most important and Legacy House IS Dedicated to matching You with the right Therapist! If at first you don't succeed, Try, Try Again!! I did, and I Am better for working with my current Therapist!