I applied for family and Mrs. Diana hardly wanted to help me, I requested the aid for Cubans which is 700 dollars and said that the families were with Mrs. Claudia, Claudia applied to me and my son and it turns out that she applied to the tanf, the tanf is a government aid that only offers you 270 dollars for being of legal age because they don't give my son money, when the tanf is approved you have to go to work force solution and they force you to do at least 30 hours of course a week and if you don't do it, they take away your money, I already had that help and I resigned because I had no conditions to continue and now Mrs. Claudia applied again and they approved it, of course, since families are more deceived like this And it is money that they save and it is not fair because that international association and to help Cubans and families deceive them and what they give them is the TANF help that any refugee can apply when they enter this country at the Human Health office. , you have to analyze if they are doing their job well work, for me it is unfair that families are not helped when we are Cubans the same

It is disrespectful that people who apply as a family with children do not give them a card and sometimes they deny them help, I don't know why, knowing that coming to this country with only children is very hard and that help could solve thousands of problems, they work very hard. I don't know why the government chose them because they serve us very badly and they don't even ask questions, besides they don't work in the order in which it is applied, sometimes they give cards to people who have just arrived and my family has been here for a year and still nothing at all and if you call They do not answer you by phone and the emails do not return them, it is a terrible service

A TERRIBLE service, I applied since July/5/2022 and I have had the card since September of the same year, and they still have not given me the money aid, I have gone to Abilene, they tell me that it will soon be in my account that they are prioritizing the cases older, which is not true, I entered the application and registered and I have not received any notification either, I call the number that they give us in Spanish and everything is false, they tell us to leave the data that they call us later and it is a hoax, it is a huge protocol to serve us, and we are deceived and manipulated...

They mistreat people. One moves from Odessa to this place and receives only mistreatment and arrogance. They do not respect mothers with children, that is a tremendous mess, very bad service. People make appointments and that looks like a pasture with a cow.

Good customer service. U don't spend more waiting for someone