I wanted to donate and needed my items picked up relatively quickly, including a large sofa. I scheduled the pick up online Tues and they were scheduled to come on Sat. After scheduling online I then decided to google and found these reviews for the charity. Needless to say I was not optimistic they would show up. But Sat came and John called to inform me they could not come due to all the rain (I understood). He confirmed they would come the next day (Sunday, Mother's Day no less). Sunday morning John called me again to confirm they would be here, probably between 10-11 am. By 11 am the truck did indeed pull up, all items loaded from the driveway and receipt left on my door. My experience was excellent and wanted to share.

Sadly, this agency must be very understaffed or undertrained or both. Phone calls went unanswered; voicemails were not answered. Sometimes the voicemail box was full, so no message could be left. My pick-up was scheduled for last Friday; at 4:30 I received a call that the truck had broken down in the Woodlands, but that they could come the next morning around 11 a.m. I waited here till 2:00, but no one showed and no one called, ever. I wanted to support this agency and even had a bag of canned food ready as the website message had a plea for this need as well, but the existing system is not working. Communication is impossible unless it is 2-ways.

I scheduled an online pickup. Tried calling several times the day of the pickup to try and get an idea of what time they would arrive. No one ever answered the phone and voicemail was full. After reading these reviews, I'm you won't be surprised when I say they never showed. I should have read these reviews first.