This place is a complete joke. We have been back and forth for the last year with this place about our case. Nobody knows what they’re doing over there…and you’re lucky if you get ahold of a real person. They send you an initial interview letter dated after the day of the interview. Send notices of missed appointments where nobody answers. We have spent hours on hold every time we’ve called. To top it all off, you can’t even go in to figure anything out.

I’m so aggravated! I’ve been on hold for 5 hours!! Finally they answered only to tell me they have to transfer me over to childcare which was the option I selected in the first place. This is a joke they are getting paid for literally doing nothing! Now I’m currently on hold again. Why have an option menu only for it not to actually send you to the people you need to speak with? And you would think to do ‘Request a callback’ but just a couple of weeks ago I called 3 days in a row asking for a call back and when they called it said to press a button to accept the call which I kept doing but then it said I didn’t select the option so they hung up every time I did this! I saw another reviews saying the same thing! I NEVER make reviews but they need to fix this ASAP. I missed work all day bc of this. I’m losing money just for someone to answer one simple question. Just ridiculous! Update: I finally spoke to the rep and she was barely an help bc she wasn’t the agent on my daughters case. So she had the audacity to get annoyed with me for asking a couple simple questions! After waiting for 5 hours I was still polite. She was annoyed with me for just asking how long it would take for them to process my daughters application. So unprofessional. I understand working on phones is a bit much bc I’m a receptionist but I don’t have an attitude with my clients who are patiently waiting to ask such simple questions. 😡 DO BETTER!

If I could give zero stars for our WELFARE SYSTEM I would. My electric went out for over 6 hours and it took 11 days of calling to reach anyone to figure out where I submit my paperwork for replacement stamps. The papers were scanned in the same day I submitted it- but no approval or denial letter, no replacement stamps (and I have NO food until my reload date). Been calling for 4 days now right at 8 am and get a 4-6 hour wait time and EVERY SINGLE TIME someone answers and hangs up so I can’t speak to anyone!!!! I work I pay bills and I pay for their wages and the benefits I receive and they can’t answer the phones to tell me if or when I will receive my replacements benefits.