People have to remember this is a shelter not a trash dump. I have only had good experiences with the mission.

Why isn’t there a voicemail setup? After a few phone calls and then finally an email, I was contacted back. I was told my items could be picked up yesterday and was asked if I had any photos of the furniture ( I have 3 tables and 2 dressers). I only had photos of the tables but was quickly informed someone will come to my place at 3:30 and was asked for my address. I said that I forgot to include my apartment number and then suddenly the phone call was disconnected. 3:30 rolls around and no one showed up. I sent another email but received no response and of course the phone just rings and rings. It is very rude to hang up the phone on someone who is willing to donate even if they do live in an apartment building

I'm a long time customer along with my now adult children. After my divorce I went to Helping Hand Mission and bought a house full of all I needed at a very good reasonable price. (Whether on too of their head or not).My now three Adult children have over the years g9tten their own place and when they need furniture,this is normally where they go. As my family grows with Grand children,this place has blessed my family with nice items I purchased. Yes I've experienced some unpleasant customer service a few times but so have I at Walmart or any other place but I go get what I want and life goes on. I pray the mission to help others continue and any issues be addressed to make a great shopping experience to All.

Very disappointing. After my Estate sale left me with much furniture, dishes and kitchenware, linens, art, collectibles, etc. called them to donate it. Was told they would take "everything". Their pick up truck arrived, after 3 phone calls, 2+ hours late. Man in charge indicated they were going to be picky and after 30 minutes they were ready to leave with only about 1/4 of the things I had boxed or prepared. After lengthy discussion where I informed them of my displeasure, they agreed to take rest of stuff to the dump for cash donation of $150. Out of necessity I agreed. Lots of still useful and attractive stuff to dump unnecessarily, and total breach of what had been agreed on by phone. NOT GOOD. Wouldn't give to them again. Only because they did eventually empty my house do I not rate them 0 stars

I called to donated living room furniture and kitchen appliance when I called they didn't tell me any conditions. They said someone would come pick it up on Saturday. I call at 9:30 on Saturday morning to get a window for when someone will come. I was told I would get a call within an hour to give me a window, 2 hours later I call because still no call, I was told they will at call when they are close. 3pm someone finally shows up and no call was ever made. When they show up he rubs his hands over the microfiber couch and says we can't take it. I ask why and he says because it is my choice if I want to take it or not it is up to me. He said the couches are dirty which is not true, because I have been the only consistent person sitting on the couch. The love seat has only ever been used when I have had guests, I have no children and no animals. I called the office back explained that if they would have told me when I called earlier this week to give it a clean than I would have done it prior to them coming to make sure that they took it. They passed the phone around to 3 different people and then they put the phone down, I could hear them in the background but no one was actually on the line. I sat on the phone for several minutes and no one ever came back on so I hung up. Rather than sell or throw it away I wanted to donate it so someone else could use it. It has been lightly used over the years and when they can't provide you with instructions that is extremely irritating and frankly rude. I would find someone else to donate your items to. I don't understand why communication is such a hard thing for people. When you don't communicate you end up wasting my time and yours.